Isabel Avelino
Brockton,MA
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Knowledgeable about preparing statements, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping. Team-oriented, dependable and performance-driven. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Behavioral Health Billing Specialist
Brockton Neighborhood Health Center
12.2018 - Current
- Behavioral Health Charge Entry, Payment-Posting, Paper Claim Submission, Claim Denial, Unpaid Claims, Follow up Scans, Telephone Billing Line.
- Worked with multiple departments to check proper billing information.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Researched and resolved billing discrepancies to enable accurate billing.
Central Billing Support
South Bay Community Services
05.2007 - 12.2018
- Verify Medicare, Medicaid, MBHP Partnership and private insurance providers benefits and submit Authorization and resolve billing issues
- Organized files, run daily, weekly and monthly reports, Fax and scanned documents
- Enter Massachusetts Cans for Children and Adolescent on Virtual Gateway website
- Assist and Help new staff CBHI and mental Health clinicians with billing procedures and health insurances Guidelines
- Processing billing daily for 20-30 mental health clinicians
- Constant Communications with Clinical Supervisors, Coordinators, billing supervisor, billing staff and mental health clinicians
Intake Assistant
South Bay Mental Health Cent
06.1998 - 05.2007
- Collect and data enter information by phone to assist in screening of request for clinical services
- Verify insurance benefits via telephone and Mass Health (EDS) machine
- Organize, file and work independently with various paperwork according to department procedures AR Plus Program System.
- Submitted patient statements and medical billing to insurance companies.
- Trained new employees on multiple medical billing programs and data entry software.
Customer Service Representative
Chadwick's of Boston
01.1997 - 06.1999
- Responsible for courteously answering incoming sales/customer service calls, answer questions regarding orders, billing, and other general inquiries, enter information for returns, catalog request and mail orders, process inventories.
- Responded to customer requests for products, services, and company information
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Education
High School Diploma -
Brockton High School
Brockton, MASchool Diploma - undefined
High School in Cape Verde Island
Skills
- Bilingual in Cape Verdean Creole, Portuguese, Spanish
- Billing and Coding
- Intake Assistant
- Microsoft Office Proficiency
- Legal administrative paperwork support
- Time Management
- Multi-Tasked
- Excellent Communication Skills
- Team Leader
- HIPAA Compliance
- Billing systems and software; EPIC/NEXTGEN
- Claims Processing
Certification
- Certificate of Completion In recognition of successfully completing SBMH Credible end- User Training, 10/06/15
- Successfully Completed the 60-hour Comprehensive Medical Interpreter Training Program at Caritas Good Samaritan Medical Center by UMass Medical School, HIPPA
References
- Bernaldete Teixeira, 774-259-2749 (Billing Supervisor)
- Buddy Willard, 508-245-9789 (Medical Billing Coder)
- Kyle Johnson, 774-219-8939 (Billing Coder)
- Rebecca Ascencao, 774-204-4490 (Billing Supervisor)
- Kayla Parker, 401-654-2046 (Billing Manager)
Timeline
Behavioral Health Billing Specialist
Brockton Neighborhood Health Center
12.2018 - Current
Central Billing Support
South Bay Community Services
05.2007 - 12.2018
Intake Assistant
South Bay Mental Health Cent
06.1998 - 05.2007
Customer Service Representative
Chadwick's of Boston
01.1997 - 06.1999
High School Diploma -
Brockton High School
School Diploma - undefined
High School in Cape Verde Island
- Certificate of Completion In recognition of successfully completing SBMH Credible end- User Training, 10/06/15
- Successfully Completed the 60-hour Comprehensive Medical Interpreter Training Program at Caritas Good Samaritan Medical Center by UMass Medical School, HIPPA
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