Supported global quota planning, Net Retention Rate analysis, and greenfield sales target allocation for Divisional Account Management leadership.
Led territory realignment and account assignment during a global sales reorganization.
Created executive reporting dashboards using Salesforce, Power BI, and Excel analytics.
Developed strategic client briefing material for the CEO and executive leadership and key stakeholder meetings.
Built pipeline and opportunity tracking reports to improve forecast visibility, data quality, and sales accountability.
Sales Associate
S&P Global
01.2022 - 12.2025
Supported Revenue Execution by managing operational workflows for multi-million-dollar portfolios across 5-8 Account Executives ($60M-$72M) driving retention and consistent revenue growth.
Managed the IR Consultant book of business valued at $2M-$3M+, achieving 3% annual fee increases and high retention rates.
Partnered cross-functionally with Legal, Order-to-Cash, Sales Operations, and Enablement teams as the primary operational liaison for Account Executives-resolving billing issues, streamlining renewals, and improving reporting accuracy to ensure seamless execution across departments.
Built and maintained Salesforce reports to track renewal progress, delayed revenue, and program impact, enabling data-driven insights for leadership and the commercial team.
Negotiated renewals and led partnership reviews with C-suite executives across publicly traded companies, strengthening long-term relationships and supporting revenue retention.
Coordinated the Factset removal project, overseeing the timely termination of 200+ client contracts under tight deadlines; partnered with Legal to implement a scalable compliance solution.
Expanded role into Latin America Lending Solutions, supporting new business prospecting and renewals for major financial institutions, leveraging Spanish fluency to manage client communications and strengthen regional sales efforts.
Tennis Coach & Program Coordinator
RDU Tennis
Raleigh, USA
04.2021 - 05.2022
Designed and implemented structured training programs, performance tracking, and communication plans to support player development and team coordination.
Managed Junior Tennis Team by organizing practices, lineups, and matches.
Provided on-court instruction to junior and adult tennis players at all levels.
Organized, scheduled, and taught private and semi-private tennis lessons and clinics.
Developed suitable lesson plans for each individual student to better tailor their success.
Marketing Assistant
Totopos
Cary, USA
10.2019 - 06.2020
Supported marketing operations through campaign planning, market research, and event coordination to boost brand awareness and customer retention.
Researched Market trends and competitors to maintain a competitive advantage.
Brainstormed and implemented strategies to improve customer loyalty and satisfaction.
Arranged participation in Festivals and Events to promote the company.
Marketing Assistant
Campbell University Athletic Department
Buies Creek, USA
09.2019 - 11.2019
Enhanced weekly newsletters on behalf of the athletic department.
Implemented Excel tables to organize raw data and statistics.
Created and designed flyers for athletic events.
Conducted marketing research to facilitate the relationship with various clubs.
Account Manager
Raleigh Marketing Consultants
Raleigh, USA
05.2019 - 08.2019
Built and maintained strong client relationships through personalized, face-to-face engagement, leading to improved customer satisfaction and retention.
Analyzed clients expense histories to identify cost-saving opportunities, contributing to more efficient account management and increase client value.
Delivered customized product presentations aligned with client needs, successfully acquiring new accounts and expanding the customer base.
Negotiated sales using the company's competitive advantage, driving revenue growth while ensuring client satisfaction.
<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd<ul><li>Acted as a strategic partner for clients' YouTube presence, translating complex performance data into clear, actionable strategies to drive channel growth</li><li>Analyzed client YouTube channels to identify content gaps and optimization opportunities, providing strategic recommendations on video SEO, titling, and thumbnail design.</li><li>Developed performance dashboards to track key YouTube metrics, delivering data-driven insights on content strategy.</li><li>Conducted onboarding and enablement sessions for new team members covering process flow, performance tracking, and reporting tools.</li><li>Contributed to internal knowledge-sharing initiatives by documenting workflows and best practices for performance monitoring.</li><li>Collaborated cross-functionally to resolve escalations and proactively address client concerns.</li><li>Contributed to knowledge transfer and process documentation to improve team readiness and operational excellence.</li></ul> at Teleperformance Global Services Pvt Ltd