ISABEL CARRILLO
Boston,MA
Summary
Patient Care Supervisor, Ambulatory and Human Services Representative with 10+ years of combined experience in healthcare administration and retail management. Skilled in patient intake, scheduling, insurance verification, and care coordination. Recognized for leadership, team development, and delivering high-quality patient and customer experiences in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Ambulatory Services Representative III
Boston Medical Center
Boston, USA
01.2025 - Current
- Provide front-end patient care by greeting patients, assisting with registration, check-in, and check-out processes.
- Manage appointment scheduling, including consults with anesthesia and mid-level providers.
- Handle incoming calls, forms, letters, reports, and faxes with accuracy and professionalism.
- Perform insurance and coverage verification; collect co-payments and assist with billing/accounts via MyChart.
- Collaborate with healthcare providers, nurses, MAs, and other departments to coordinate patient care, manage patient flow, and address complex cases.
- General Surgery
Patient Coordinator (Part-Time)
Brookline Pediatrics
Brookline, USA
06.2024 - Current
- Coordinate patient care for 300+ families by managing intake, triage, and scheduling.
- Acted as liaison between patients, physicians, and staff to maintain continuity of care.
- Processed referrals, updated insurance information, and maintained accurate records in EPIC.
Human Services Assistant
Commonwealth of Massachusetts DTA
Roxbury, Massachusetts
11.2025 - 06.2026
- Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
- Facilitated customer service by responding to client inquiries and explaining department procedures, ensuring clarity and understanding.
- Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
- Maintained expertise in self-service options, including kiosks, scanning, DTA Connect, and mobile apps, to enhance client access to resources.
- Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
- Promote customer service delivery through document processing and management.
- Assumed additional responsibilities to support operational efficiency and compliance with departmental policies.
Front Desk Supervisor / Scheduling Coordinator
Boston Children’s Hospital
Boston, USA
06.2023 - 01.2025
- Supervised front desk operations and scheduling functions to ensure smooth clinic operations.
- Managed departmental payroll and staff schedules for multi-disciplinary pediatric clinics.
- Trained and supported new staff members to maintain compliance and quality standards.
- Enhanced patient experience by monitoring clinic operations and addressing concerns promptly.
Patient Access Coordinator
East Boston Neighborhood Health Center
East Boston, USA
10.2022 - 07.2023
- Registered new patients, verified insurance, and scheduled appointments.
- Coordinated referrals, radiology requests, and outside facility appointments.
- Assisted with patient triage in the Emergency Department.
Legal Assistant
Occena Law
Revere, USA
11.2021 - 03.2023
- Supported attorneys with case briefs, depositions, filings, and client communication.
- Managed e-filing, calendars, and legal correspondence.
- Managed case files and maintained organized records for efficient access.
- Conducted legal research to support attorneys in ongoing cases.
Educational Leader
Social Center
East Boston, USA
09.2020 - 03.2022
- Oversaw classroom of 11 children; implemented curriculum and individualized learning plans.
- Collaborated with educators and guided curriculum development.
- Designed innovative educational programs for diverse community needs.
Education
Diploma -
Cherry Creek High School
Denver, COSkills
- Patient Care Coordination
- Intake
- Beacon Systems
- Scheduling
- EBTedge
- Provider Consult Management
- Insurance Verification
- Billing Support
- Front-End Operations
- MyChart Management
- Staff Training
- Retail Management
- EPIC Systems
- PREVAIL Systems
- HIPAA Compliance
Certification
- Adult & Pediatric Basic Life Support (BLS)
- Legal Assistant/Paralegal Training Certificate
Languages
- Spanish, Native
- English, Bilingual
Timeline
Human Services Assistant
Commonwealth of Massachusetts DTA
11.2025 - 06.2026
Ambulatory Services Representative III
Boston Medical Center
01.2025 - Current
Patient Coordinator (Part-Time)
Brookline Pediatrics
06.2024 - Current
Front Desk Supervisor / Scheduling Coordinator
Boston Children’s Hospital
06.2023 - 01.2025
Patient Access Coordinator
East Boston Neighborhood Health Center
10.2022 - 07.2023
Legal Assistant
Occena Law
11.2021 - 03.2023
Educational Leader
Social Center
09.2020 - 03.2022
Diploma -
Cherry Creek High School