Isabel Corona
Edna,TX
Summary
Accomplished Financial Accountant with a proven track record at World Acceptance, adept in bank reconciliation and financial modeling. Excelled in high-stress situations, enhancing customer loyalty and accuracy in financial reporting. Skilled in both accounts management and resolving customer disputes, demonstrating exceptional accounting expertise and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Financial Accountant
World Acceptance
11.2020 - Current
- Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Lending and collection on past due accounts bing customer current on loan term
Customer Service Representative
Toledo Finance
11.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier/Manager
Zip in Zip Out
06.2016 - 08.2017
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
El Campo High School
El Campo, TX05.2011
Skills
- Accounts Payable and Receivable
- Accounting and bookkeeping
- Financial Modeling
- Bank Reconciliation
Languages
Spanish
Native or Bilingual
Timeline
Financial Accountant
World Acceptance
11.2020 - Current
Customer Service Representative
Toledo Finance
11.2019 - 11.2020
Cashier/Manager
Zip in Zip Out
06.2016 - 08.2017
El Campo High School
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