Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Fuentes

Melbourne,FL

Summary

Proven leader with extensive experience in retail management, notably at Oceanside Pizza, where I enhanced team productivity and customer satisfaction. Skilled in POS system proficiency and team leadership, I excel in driving sales through exceptional service and efficient store operations. Achieved significant improvements in employee training and customer complaint resolution, contributing to a positive and results-driven work environment.

Overview

3
3
years of professional experience

Work History

Cashier/ Assistant Manger

Oceanside Pizza
07.2023 - Current
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.

Assistant Manager

The Copper Closet
03.2023 - 01.2024
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.

Sales Associate

Bath & Body Works
12.2022 - 03.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier/Retail Customer Service Associate

Walmart
06.2021 - 12.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.

Education

Associate of Arts - Theatre Arts

Eastern Florida State College
Cocoa, FL
12.2024

High School Diploma -

Satellite Senior High School
Satellite Beach, FL
05.2022

Skills

  • POS System proficiency
  • Employee Training
  • Store operations
  • Decision-making capabilities
  • Cash handling expertise
  • Store Opening and Closing
  • Till Counting
  • Issue Resolution
  • Attention to Detail
  • Bank Deposit Preparation
  • Customer Complaint Resolution
  • Customer Service
  • Team Leadership

Timeline

Cashier/ Assistant Manger

Oceanside Pizza
07.2023 - Current

Assistant Manager

The Copper Closet
03.2023 - 01.2024

Sales Associate

Bath & Body Works
12.2022 - 03.2023

Cashier/Retail Customer Service Associate

Walmart
06.2021 - 12.2022

Associate of Arts - Theatre Arts

Eastern Florida State College

High School Diploma -

Satellite Senior High School

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Isabel Fuentes