Open To Work
Isabel Glenn
Moore,TX
Summary
Dynamic professional with extensive experience in eligibility determination, client assessment, and regulatory compliance. Advanced problem-solving skills facilitate efficient handling of complex cases, ensuring timely and accurate resolutions. Proven ability to communicate effectively and foster collaborative teamwork in high-pressure environments. Committed to delivering exceptional service and driving positive outcomes for clients and stakeholders.
Overview
25
25
years of professional experience
Work History
Eligibility Advisor
Texas Health and Human Services
10.2021 - 12.2026
- Ensured accuracy and compliance by verifying information against established guidelines.
- Documented eligibility cases meticulously to support client assessments and decisions.
- Processed applications efficiently to facilitate timely service delivery for clients.
- Conducted interviews to gather essential information and assess client needs effectively.
- Assisted clients in navigating processes and accessing necessary resources.
- Maintained records systematically to ensure data integrity and accessibility for future reference.
- Facilitated execution of special projects and operational assignments.
Investigator
The GEO Group, Inc
01.2016 - 02.2017
- Conduct investigations via interviews and research; determine the appropriate information to compose reports, explain findings, and recommend appropriate action if necessary
- Participate in Incident Reviews as required by established corporate and client policies
- Maintain files, tracking logs, input tracking information into a corporate database
- Coordinate and plan presentations
- Participate as a team member of audits at various facilities as needed
- Coordinate all records retention
Compliance Coordinator
The GEO Group, Inc
10.2010 - 01.2016
- Act as liaison between management, contract compliance, other departments, and client representatives
- Participate in Incident Reviews as required by established corporate and client policies
- Coordinate with administration to ensure compliance and accreditation standards were met via regular audits and inspections; identify areas in need of improvement, taking action to achieve compliance
- Assist in reviewing and revising facility policies; coordinate analysis, administer and implement policy changes
- Train staff in the Quality Control Program
- Coordinate and plan meetings, company events, and presentations
- Make travel arrangements
- Field general questions from staff regarding the standard interpretation of policies and procedures, providing guidance to ensure compliance
- Participate as a team member of audits at various facilities as needed
Quality Control Clerk
The GEO Group, Inc
01.2010 - 10.2010
- Supported compliance administrator and compliance coordinator in identifying improvement areas to enhance regulatory adherence.
- Facilitated successful meetings and events, enhancing team productivity and collaboration.
- Organized and executed comprehensive travel arrangements for business engagements.
- Facilitated staff inquiries regarding standard interpretation of policies and procedures to ensure compliance.
- Contributed as a team member in conducting audits across multiple facilities.
Administrative Assistant
Dallas Design Group, Interiors
11.2001 - 03.2005
- Facilitated cross-training across all departments to enhance operational support.
- Assisted president and vice president with daily operations. Supported office manager in coordinating tasks for four design teams. Aided 20 employees in project execution and communication.
- Assisted in drafting interoffice communications, client proposals, and selection schedules.
- Developed and maintained spreadsheets to monitor order tracking and client purchase totals.
- Managed multi-line phone operations while executing additional projects and delivering exceptional customer service.
- Assisted in organizing resource library. Coordinated travel arrangements for team members. Supported scheduling of appointments.
- Facilitated accounts payable posting and executed bank deposit transactions.
- Facilitated training programs for interns, new employees, and successors to ensure seamless knowledge transfer.
Education
Southwest Texas College
Uvalde, TXSkills
- Strong verbal communication
- Proficient in Microsoft Office
- Professional telephone communication
- Efficient appointment management
- Data collection and processing
- Problem-solving skills
- Effective time management
- Effective multitasking
- Consistent reliability
- Effective organizational skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteTimeline
Eligibility Advisor
Texas Health and Human Services
10.2021 - 12.2026
Investigator
The GEO Group, Inc
01.2016 - 02.2017
Compliance Coordinator
The GEO Group, Inc
10.2010 - 01.2016
Quality Control Clerk
The GEO Group, Inc
01.2010 - 10.2010
Administrative Assistant
Dallas Design Group, Interiors
11.2001 - 03.2005
Southwest Texas College