Isabel Gonzalez Falcon
Reno,NV
Summary
Dynamic retail professional with a proven track record at Scheels, excelling in customer service and problem-solving. Recognized for enhancing the shopping experience through effective merchandise display and innovative product offerings. Strong team leader with a commitment to reliability and maintaining a clean, organized environment.
Overview
2
2
years of professional experience
Work History
Retail Worker
Scheels
Sparks, NV
05.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Maintained a clean and sanitary work environment, adhering to industry standards and health regulations.
- Developed innovative candy recipes to expand product offerings and attract new customers.
- Provided training for new hires on candy making techniques, ensuring consistency in product quality across the team.
- Collaborated with marketing team to create promotional materials for seasonal products, resulting in higher sales revenue.
Education
Veterinary Science
Truckee Meadows Community College
Reno, NVHigh School Diploma -
North Valleys High School
Reno, NV06.2024
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Relationship building
- Cash handling accuracy
- Store maintenance
- Professional appearance
- Payment processing
- Merchandise display
- Stock replenishment
- Display maintenance
- Problem-solving
- Time management
- Workplace safety compliance
- Register operation
- Cash register operation
- Friendly and helpful
- Honest and dependable
- Creative thinking
- Positive customer engagement
- Cash handling
- Store opening and closing
- Team leadership
- Basic mathematics
- Ability to lift 40 pounds
Languages
Spanish
Native or Bilingual
Timeline
Retail Worker
Scheels
05.2023 - Current
Veterinary Science
Truckee Meadows Community College
High School Diploma -
North Valleys High School