Isabel Hernandez
Summary
Proven track record in enhancing collection rates and minimizing losses, demonstrated during my tenure at Fremont Investment and Loan. Skilled in HIPAA compliance and account reconciliation, I excel in resolving billing disputes and improving operational efficiency. My proactive communication and analytical skills have significantly boosted customer satisfaction and financial outcomes.
Overview
17
17
years of professional experience
Work History
Medical Billing Specialist
AMCOL
08.2019 - 04.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
- Collaborated with team members to identify trends in unpaid claims and develop strategies for resolution.
- Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.
Store Manager
TitleMax
03.2012 - 05.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Title Clerk
Carolina Title Services
08.2018 - 05.2019
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted SC Motor Vehicle Department to determine status of pending titles.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Mortgage Collections Specialist
Fremont Investment and Loan
03.2005 - 06.2011
- Streamlined collections processes, improving efficiency in the mortgage servicing department.
- Collaborated with cross-functional teams to develop innovative solutions for handling complex collection cases.
- Enhanced customer satisfaction levels through timely resolution of mortgage-related issues.
- Participated in continuous improvement initiatives aimed at enhancing overall mortgage collections operations within the organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with underwriters and loan officers to ensure accurate evaluation of borrower''s financial situation, resulting in successful loan modifications.
- Minimized losses from foreclosures by identifying early warning signs of borrower distress and swiftly taking appropriate action to mitigate risks.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
Education
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06.1996
Skills
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Account Reconciliation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Billing Specialist
AMCOL
08.2019 - 04.2022
Title Clerk
Carolina Title Services
08.2018 - 05.2019
Store Manager
TitleMax
03.2012 - 05.2017
Mortgage Collections Specialist
Fremont Investment and Loan
03.2005 - 06.2011
High School Diploma -
John C. Fremont Senior High School
weight lifting
I have been weight lifting since December 2023 after my tummy tuck surgery in Sept 2022. I enjoy to exercise and weight lifting with the desire of maintaining a well balance weight and body muscle mass. I work out 4 to 5 times a week for 2hrs. I truly enjoy it a lot because I have seen huge results on my legs, thighs, buns, arms and back. Plus I Feel more energetic and focus to do my deal chores and routine.
weight lifting
I have been weight lifting since December 2023 after my tummy tuck surgery in Sept 2022. I enjoy to exercise and weight lifting with the desire of maintaining a well balance weight and body muscle mass. I work out 4 to 5 times a week for 2hrs. I truly enjoy it a lot because I have seen huge results on my legs, thighs, buns, arms and back. Plus I Feel more energetic and focus to do my deal chores and routine.
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