Isabel Howat
Federal Way
Summary
Active worker with a proven track record, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while improving financial accuracy in cash handling. Recognized for fostering a collaborative environment that drives team motivation and operational success.
Developed in a fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into a new field. Eager to leverage transferable skills to contribute to a new and challenging role.
Overview
4
4
years of professional experience
Work History
Sales Lead
Lovers
Auburn
07.2025 - Current
- Collaborated with marketing team to align promotional campaigns with sales goals.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained attractive merchandise displays to maximize purchases.
- Developed and implemented a successful sales strategy to increase revenue.
Assistant Manager
Century 16 Theatres
Federal Way
09.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance and support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Member
Century 16 Theatres
11.2022 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted visitors at the door and printed tickets.
- Provided customers with satisfactory products.
- Assisted customers in finding their auditoriums. Adhered to company policies.
- Maintained cleanliness within the theater and its auditoriums.
- Accurately rang up customers at the register.
- Developed strong cooperative relationships with coworkers and managers.
Sales Associate
Carpinito Bros. Farm
09.2021 - 10.2021
- Greeted visitors.
- Gave visitors tour of pumpkin patch.
- Maintained cleanliness of play areas.
- Assisted customers with purchasing pumpkins, tickets and food.
- Adhered to company policies.
Education
Federal Way High School
Federal Way, WASkills
- Customer rapport
- Cash register operations
- Team leadership
- Staff training
- Conflict resolution
- Time management
- Customer service
- POS systems
- Food safety compliance
- Cash handling
- Friendly and outgoing
- Cleaning and sanitizing
- Working quickly
- Basic mathematics
Timeline
Sales Lead
Lovers
07.2025 - Current
Assistant Manager
Century 16 Theatres
09.2024 - 06.2025
Team Member
Century 16 Theatres
11.2022 - 09.2024
Sales Associate
Carpinito Bros. Farm
09.2021 - 10.2021
Federal Way High School