Stephanie Cooper
Lufkin
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Sales Team lead
05.2022 - Current
- My current position as Sales Team Lead is fast paced support of the sales floor
- Communicating through Slack and Office 365, I help drive the sales team through motivation, coaching, getting the answers they need fast, and making sure the company policies are followed
- Thinking on my feet and solving problem quickly are a huge part of my day.
Puppy
05.2001 - 09.2021
- Currently I am in the sales department working as a Puppy Expert, before this I was a professional dog breeder/handler selling my own puppies
- At PuppySpot I call leads using LeadTracker, text and email, answering any questions a customer might have
- I enjoy the thrill of the sale, and helping families bring a new puppy into their lives
- Having been a breeder puts me in a unique position to share knowledge with new puppy buyers
- I have worked with PuppySpot as a breeder and Puppy Chaperone for many years on a contracted basis.
Owner
01.1987 - 07.2021
- I have bred, trained, sold, and exhibited Standard Poodles and Pekingese professionally for most of my adult life
- I have used the power of online marketing, branding, my computer skills, and word of mouth to grow my business from the ground up
- I managed up to 2 assistants at a time and kept my own books
- I have also mentored many junior dog handlers in the AKC Junior Handlers Program
- Teaching them the culture, the art, and the honor of being a part of the American Kennel Club
- I spent my career either trying to win or helping others win
- Whether it was grooming, handling, or helping someone else do their best, my only goal was presenting the finest dogs I could.
Education
Vocational College - Hypnotherapy
Hypnosis Motivation Institute
California2018
High School Diploma -
Buena High School
Ventura, CA06.1986
Skills
- Lead Generation Strategies
- Contact Management Systems
- Closing Procedures
- Customer Service and Assistance
- Client Relationship-Building
- Strategic Decision-Making
- Performance Strategies
- Customer Care
- Sales Pitching
- Team Goals
- Customer Inquiries
- Client Correspondence
- Team Leadership
- Performance Appraisal
- Motivational Leadership
- Teamwork and Collaboration
- Payment Processing
- Goal Attainment
- Performance Optimization
- Employee Paperwork
- MS Office Applications
- Staff Training
- Call Monitoring
- Customer Rapport
- Tactful Conflict Resolution
- Brand Promotion
- Social Media Platforms
- Time Management
Timeline
Sales Team lead
05.2022 - Current
Puppy
05.2001 - 09.2021
Owner
01.1987 - 07.2021
Vocational College - Hypnotherapy
Hypnosis Motivation Institute
High School Diploma -
Buena High School
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jessica KleinJessica Klein
Assembler at Lockheed Martin, MFCAssembler at Lockheed Martin, MFC