
Adept at leading teams and enhancing operational efficiency, I significantly improved meal service processes at the State Of Michigan Department of Corrections. Skilled in customer service and bilingual in Spanish and Portuguese, I excel in high-pressure environments, evidenced by training initiatives and streamlining payroll at Restaurant Marzo Cozinha Tipica.
Functions as a lead worker and oversees prisoner workers in the preparation and service of meals for prisoners and staff in a correctional facility using MDOC standardized processes, recipes, menus and reports.
Training new hires on how to operate our software.
Translate documents between Portuguese and Spanish.
Instructing online trainings.
Data entry.
Setup meetings for performance evaluations.
Answers multiples calls and emails.
Coordinating daily restaurant management operations.
Checked expiration dates at the beginning of the shift and disposed of food that had expired.
Payroll was performed once every 2 weeks.
Responding efficiently and accurately to restaurant customer complaints.
Overseeing the hiring process and conducting interviews: When a position was available.