Isabel Jean Adon
Pompano Beach,FL
Summary
Productive Call Center Representative with 4 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Call Center Representative
call max
Santo Domingo
01.2019 - 02.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Some College (No Degree) - Education Administration
Universidad Autonomia De Santo Domingo
Santo Domingo Skills
- Complaint resolution
- Data Entry
- Quality Assurance
- Call Control
- Payment Processing
- Report Preparation
- Customer Support
- Answering questions
- Resolving issues
- Call Center Operations
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Professional
Timeline
Call Center Representative
call max
01.2019 - 02.2022
Some College (No Degree) - Education Administration
Universidad Autonomia De Santo Domingo
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