Isabel King
East Rochester,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Speedway Gas Station
11.2021 - 11.2023
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hostess
Carabbas
01.2021 - 04.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Stop And Shop Supermarket
11.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Elf Cosmetics
12.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Newfield High School
06.2017
Skills
- Teamwork and Collaboration
- Checking Inventories
- Conflict Resolution
- Serve Customers
- Critical Thinking
- Problem-solving abilities
- Call center experience
Timeline
Customer Service Representative
Spectrum
11.2023 - Current
Sales Associate
Speedway Gas Station
11.2021 - 11.2023
Hostess
Carabbas
01.2021 - 04.2021
Cashier
Stop And Shop Supermarket
11.2019 - 09.2020
Sales Associate
Elf Cosmetics
12.2017 - 01.2018
High School Diploma -
Newfield High School
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