Isabel Loaiza
Massage Envy
Belle Mead,NJ
8
years of professional experience
Organized and dependable professional with experience in administrative support, data entry, and customer service. Detail-oriented, adaptable, and skilled at managing multiple priorities while maintaining accuracy and professionalism.
Work History
Branch Manager
2 Years 4 Months- Deliver exceptional, hospitality-driven customer service while maintaining a welcoming and professional environment
- Manage high-volume calls, appointment scheduling, and daily client communications
- Resolve customer concerns with professionalism, empathy, and sound judgment
- Support and supervise staff while ensuring company standards, safety protocols, and procedures are followed
- Oversee daily operations, including customer relations, scheduling, service quality, and administrative tasks
- Perform accurate cash handling, payment processing, and membership transactions
- Recommend services and memberships based on individual client needs and goals
Accounting Clerk
5 Months- Managed daily accounting processes
- Assisted with month-end closing and reporting
- Provided professional and reliable support
- Entered financial data and generated CDK reports
- Processed dealer trades for 14 locations
- Processed payroll accurately and timely
- Recorded deposits and reconciled bank accounts
- Tracked expenses and maintained financial records
- Applied critical thinking to resolve issues
- Met deadlines in a fast-paced environment
Accounting Clerk / Receptionist
4 Months- Confirmed appointments, communicated with clients, and updated records
- Built positive client relationships through professional communication
- Performed clerical tasks including data entry, scanning, copying, and faxing
- Maintained a clean and organized work environment
- Managed incoming and outgoing packages and coordinated with vendors on special requests
Receptionist / Chiropractic Assistant
7 Months- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Worked well in a team setting, providing support and guidance.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Appointment Coordinator
2 Years 11 Months- Answer multi-line phone system, direct and screen calls
- Cashier, handle cash transactions and cash box reconciliation
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Kept reception area clean and neat to give visitors positive first impression
- Organized, maintained and updated information in computer databases
Education
High School Diploma
Skills
Organization & Time Management
Attention to Detail
Teamwork & Collaboration
Leadership
Conflict Resolution
Data Entry
Microsoft Office
Computer Proficiency
Timeline
Branch Manager
Massage Envy
04.2024 - CurrentRead More
Accounting Clerk
Wallace Automotive Group
08.2023 - 01.2024Read More
Accounting Clerk / Receptionist
Starling Buick GMC
03.2023 - 07.2023Read More
Receptionist / Chiropractic Assistant
Premier Wellness Centers
05.2022 - 12.2022Read More
Appointment Coordinator
Audi-Volkswagen Service
01.2019 - 12.2021Read More
Montgomery High School
High School Diploma
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Montana State University
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