Isabel londono naranjo
Bayshore
Summary
Results-driven Floor Lead with expertise in training, team collaboration, and safety adherence. Optimized operational efficiency while mentoring staff to ensure adherence to best practices and customer service excellence.
Overview
12
12
years of professional experience
Work History
Floor Lead
Broadridge
Brentwood
12.2024 - Current
- Supervised daily operations, ensuring compliance with company standards to maintain quality service.
- Trained and mentored new staff on best practices and procedures.
- Coordinated workflow among team members to streamline processes and enhance overall productivity.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Oversaw staff training on sales floor, improving customer service skills and fostering a positive shopping experience.
- Ensured that all safety protocols were followed to prevent accidents or injuries.
- Cleaned shelves, counters and tables to maintain organized store.
Machine Operator
Broadridge
Brentwood
03.2021 - 12.2024
- Adjusted machine settings for optimal performance and quality control.
- Monitored equipment functionality during production runs to ensure quality output.
- Maintained cleanliness and organization of the work area.
- Collaborated with team members to optimize operational processes and enhance workflow.
- Trained new operators on machine operation and safety protocols.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Monitor the feed and speed of machines during the machining process.
- Collaborated with other departments to ensure successful project completion.
- Trained new operators and developed division training program to improve retention and support production goals.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
Salesperson
MONAT
Queens
04.2019 - 12.2019
- Guided customers in product selection, delivering tailored recommendations to enhance satisfaction.
- Utilized knowledge of promotions and sales to influence customer purchasing decisions.
- Supported customers in choosing suitable products or services, ensuring alignment with their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed and implemented strategies to meet sales quotas.
Salesperson
Leonisa
Medellin
10.2014 - 02.2015
- Assisted customers with product selection and provided personalized recommendations.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Collaborated with team members to ensure efficient store operations and customer service.
- Organized merchandise displays to enhance visual appeal and accessibility for shoppers.
Education
High School Diploma -
La Presentacion
Colombia12-2010
Skills
- Staff supervision
- Employee training
- Workflow coordination
- Safety compliance
- Quality control
- Customer relationship management
Languages
Spanish
Professional
English
Elementary
Timeline
Floor Lead
Broadridge
12.2024 - Current
Machine Operator
Broadridge
03.2021 - 12.2024
Salesperson
MONAT
04.2019 - 12.2019
Salesperson
Leonisa
10.2014 - 02.2015
High School Diploma -
La Presentacion