Summary
Overview
Work History
Education
Skills
Certification
Timeline
Career Highlights
Generic

ISABEL LOPEZ

Pensacola,FL

Summary

Strategic leader with over 20 years of experience in driving high-impact learning analytics, reporting, and talent development initiatives within regulated environments. Expertise in aligning training outcomes with business KPIs, ensuring organizational goals are met through targeted development strategies. Proven ability to prioritize effectively by managing capacity, compliance, and operational readiness across large teams and divisions, enhancing overall performance and fostering a culture of continuous improvement. Committed to leveraging data-driven insights to optimize learning solutions and support organizational growth.

Overview

2026
2026
years of professional experience
1
1
Certificate
1
1

SAFe Agile Product Owner (6.0)

1
1

Compliance Systems Certificate (eCornell)

1
1

Change Management (ATD)

1
1

Measuring Return on Investment (ATD)

1
1

Certified Agile Leader 1 (Scrum Alliance)

Work History

Assistant Manager, Training & Analytics

Navy Federal Credit Union
04.2020 - Current
  • Lead a 9-member team; serve as acting manager during absences to ensure continuity in learning operations, analytics strategy, and compliance reporting.
  • Deliver training analytics via Power BI dashboards using Oracle Cloud HCM and OTBI outputs; shape learning interventions across 8 divisions.
  • Maintain Azure DevOps dashboards to forecast team capacity and inform divisional planning for comptroller use.
  • Collaborate with HR Analytics, ETS, Risk, and Lending leadership to align reporting pipelines with enterprise KPIs.
  • Automate OTBI-based compliance reports to reduce manual tasks and enable historical trend analysis.
  • Lead revamp of Level 1 evaluations and establish Level 3 behavior change assessments in partnership with facilitators.
  • Spearheaded ServiceNow and Azure DevOps adoption to improve documentation lifecycle transparency and reduce risk.

Instructional Designer II

Navy Federal Credit Union
10.2018 - 04.2020
  • Led 30+ compliance and technology rollout training initiatives.
  • Delivered learning programs for 20,000+ employees with Legal, Risk, and Security SMEs.
  • Applied learning needs analyses and used LMS data to optimize content and align with business priorities.

Operations Manager | Director of Education | Training Manager | Network Supervisor

United States Air Force
2002 - 01.2018
  • Directed global education operations and accreditation compliance for 1,500+ students/year.
  • Built internal workload tracking dashboards to support resource planning across 30+ functions.
  • Led instructor evaluation teams using Kirkpatrick models and ROI frameworks.
  • Briefed commanders on readiness metrics and compliance gaps; increased inspection scores by 15%.

Education

J.M. - Financial Regulation & Compliance

Florida State University College of Law
Tallahassee, FL
01.2026

B.S. - Adult & Continuing Education

Bellevue University
Bellevue, NE

A.A.S. - Electronic Systems Technology

Community College of The Air Force
Montgomery, AL

Skills

  • Learning & Talent Development
  • Training Evaluation: Kirkpatrick Levels 1–3, ROI
  • Learning Strategy & Stakeholder Alignment
  • Talent Development Analytics & Program Effectiveness
  • LMS Reporting HCM Cloud OTBI Dashboards
  • Analytics & Insight Delivery
  • Power BI Dashboards Insight-to-Action Translation
  • Adobe Analytics Data Automation Engagement Trends
  • Strategic Execution & Oversight
  • Agile Leadership (SAFe, Scrum) UAT Support
  • Regulatory Compliance
  • Azure DevOps ServiceNow SharePoint Documentation Governance

Certification

  • Certified Agile Leader – Scrum Alliance (2025)
  • SAFe 6.0 Product Owner – Scaled Agile, Inc. (2023)
  • Certified Credit Union Compliance Officer – In Progress
  • Compliance Systems Certification – eCornell (2024)
  • Measuring ROI – ATD (2023)
  • Change Management – ATD (2021)
  • Professional Manager Certification – CCAF (2014)

Timeline

Assistant Manager, Training & Analytics

Navy Federal Credit Union
04.2020 - Current

Instructional Designer II

Navy Federal Credit Union
10.2018 - 04.2020

Operations Manager | Director of Education | Training Manager | Network Supervisor

United States Air Force
2002 - 01.2018

J.M. - Financial Regulation & Compliance

Florida State University College of Law

B.S. - Adult & Continuing Education

Bellevue University

A.A.S. - Electronic Systems Technology

Community College of The Air Force

Career Highlights

  • Increased on-time compliance training completion by 7% through strategic Power BI dashboards aligned to Oracle HCM and OTBI data across 8 Lending divisions.
  • Reduced documentation and product turnaround by 28% by leading Agile-driven analytics and reporting workflows.
  • Designed Azure DevOps dashboards to manage team workload across divisions and provide comptroller transparency into capacity.
  • Modernized communication engagement strategies through Adobe Analytics, increasing clicks by 175%.
  • Received department award for documentation and analytics modernization impacting over 1,000 procedures and training assets.

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