Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Mackey

Glenn,TX

Summary

Detail-oriented Quality Assurance Associate skilled in enhancing training programs and quality control processes. Committed to improving product quality and operational efficiency through collaboration and problem-solving.

Overview

27
27
years of professional experience

Work History

Quality Assurance Associate

Walmart
DeSoto, TX
03.2024 - Current
  • Conducted quality inspections to ensure compliance with product standards and specifications.
  • Documented and reported discrepancies to improve product quality and operational efficiency.
  • Collaborated with cross-functional teams to enhance quality control processes and techniques.
  • Assisted in training new team members on quality assurance procedures and best practices.
  • Maintained accurate records of inspections, tests, and corrective actions taken for compliance audits.
  • Utilized quality management software to track defects and monitor resolution progress effectively.

Academy Trainer, Loader

Walmart
DeSoto, TX
04.2020 - 03.2024
  • Developed and delivered training programs for new associates, enhancing onboarding experience.
  • Facilitated workshops on customer service best practices to improve associate performance.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Sales Floor Associate, Groc/Gm/Otc Dept Mgr

Walmart
American Fork, UT
03.2008 - 03.2020
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized sales floor, ensuring product availability and presentation standards.
  • Collaborated with team members to manage inventory levels and restock shelves efficiently.
  • Implemented signage updates to promote sales events, increasing customer engagement.
  • Analyzed sales trends to identify opportunities for product placement and promotional strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Regional Project Coordinator

SKY NCR
Tijuana. Mexico
06.2003 - 07.2005

Coordinated project schedules, ensuring alignment with organizational goals and timelines.

  • Implemented process improvements, enhancing workflow efficiency and team productivity.
  • Developed project documentation, maintaining accuracy and compliance with company standards.
  • Led cross-functional teams to achieve project milestones successfully and on budget.
  • Monitored project progress, identifying risks and implementing mitigation strategies proactively.
  • Materials, equipment and tools inventory.

Project Assistant

LIBBE De Mexico
Tijuana Mexico
04.2002 - 06.2003
  • Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
  • Assisted in preparing project documentation, enhancing clarity and consistency for the custumer.
  • Facilitated communication between team members, promoting collaboration and information sharing.
  • Electronic Circuit Wiring.

Waveform and ICT Technician

Martekpower
Tijuana Mexico
01.1999 - 04.2002
  • AC/DC Power Supply Quality Test.
  • Power supply Troubleshooting, Rework and Retest failed Circuits.
  • In-Circuit-Test.

Education

Bachelor of Science - Electronic Engineering

Universidad Autonoma De Baja California
Tijuana Mexico
06-1999

High School Diploma -

Escuela Preparatoria Salazar Narvaez
Tuxtla Gutierrez, Chiapas
07-1994

Skills

  • Forklift operation
  • Warehouse safety
  • Safety awareness
  • Train-the-trainer
  • Group and individual instruction

Timeline

Quality Assurance Associate

Walmart
03.2024 - Current

Academy Trainer, Loader

Walmart
04.2020 - 03.2024

Sales Floor Associate, Groc/Gm/Otc Dept Mgr

Walmart
03.2008 - 03.2020

Regional Project Coordinator

SKY NCR
06.2003 - 07.2005

Project Assistant

LIBBE De Mexico
04.2002 - 06.2003

Waveform and ICT Technician

Martekpower
01.1999 - 04.2002

Bachelor of Science - Electronic Engineering

Universidad Autonoma De Baja California

High School Diploma -

Escuela Preparatoria Salazar Narvaez
Isabel Mackey