Isabel Maia
Complemento
ORLANDO,FL
3
Languages
3
years of professional experience
Results-oriented Manager experienced in team leadership and customer service. Enhanced service delivery and team engagement through effective decision-making and relationship building. Developed strong communication skills, fostering improved customer experiences and empowering employees to meet customer needs.
Work History
Manager
2 Months- Managed daily operations to optimize team performance and workflow efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Trained new employees on operational procedures and safety protocols.
- Managed and motivated employees to be productive and engaged in work.
- Managed and motivated employees to be productive and engaged in work.
Server/Cashier
2 Months- Provided exceptional customer service in fast-paced environment
- Managed order processing and delivery to ensure accuracy
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Food Prep Cook
2 Years 11 Months- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Increased customer satisfaction by consistently delivering visually appealing and delicious dishes.
Education
High School Diploma
Skills
Customer relationship management (CRM)
Sales management
Team leadership
Task delegation
Schedule preparation
Time management
Decision-making
Goal setting
Documentation and reporting
Bilingual ( English / Portuguese / Spanish)
CRM management
Clear communication
Relationship building
Customer service
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Manager
Complemento
07.2026 - CurrentRead More
Server/Cashier
Fortuna Bakery
05.2026 - 07.2026Read More
Food Prep Cook
Alan’s Burgers
06.2023 - 05.2026Read More
Cypress Creek High School
High School Diploma
Read More