Isabel Maringamoyo

• Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
• Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
• Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
• Developed and strengthened supplier relationships.
• Improved supplier relationships through regular

communication, timely payments, and transparent dealings.

• Built relationships with vendors to negotiate ideal terms for purchases.
• Familiarized with PRAZ tender processes and procedures

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Checking vehicle maintenace and examining service schedule