Isabel Matute
Warehouse Supervisor
Summary
Dynamic and results-driven professional with extensive experience at CDW, excelling in staff and operations management. Proven track record in process improvement and strategic planning, enhancing team productivity and customer satisfaction. Skilled in workflow management and quality control, fostering collaboration and effective communication across departments.
Overview
10
10
years of professional experience
1
1
Language
Work History
Configurations Supervisor
CDW
03.2020 - Current
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Team Leader
CDW
06.2018 - 03.2020
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Configurations Technician
CDW
12.2015 - 06.2018
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Supported successful project completion through effective communication with stakeholders, ensuring alignment on goals, timelines, and deliverables.
- Reduced downtime with proactive identification and resolution of technical issues.
- Implemented best practices in configuration management to minimize risks associated with system changes or updates.
- Monitored network hardware operations to evaluate proper configuration.
Education
Associate of Business Administration - Business
College of Lake County
Grayslake, IL 05.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Workflow management
Quality control
Timeline
Configurations Supervisor
CDW
03.2020 - Current
Team Leader
CDW
06.2018 - 03.2020
Configurations Technician
CDW
12.2015 - 06.2018
Associate of Business Administration - Business
College of Lake County
05.2001 -
Similar Profiles
Jaelynn BrownJaelynn Brown
Project Coordinator at CDWProject Coordinator at CDW
Benjamin LambertBenjamin Lambert
Program Manager at CDWProgram Manager at CDW
LINUS J. BARLOON IILINUS J. BARLOON II
Director, Global Head of Threat Detection and Response at CDWDirector, Global Head of Threat Detection and Response at CDW
JON HARGRAVEJON HARGRAVE
Supervisor of Configurations at Connection (Formerly PC Connection)Supervisor of Configurations at Connection (Formerly PC Connection)
Dominic DimattinaDominic Dimattina
Venue Manager at ALH hotel groupVenue Manager at ALH hotel group