JON HARGRAVE
Amherst,VA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor of Configurations
Connection (Formerly PC Connection)
03.2008 - 02.2023
- Frequently inspected production area to verify computer configurations were being completed in proper order.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained database systems to track and analyze operational data as well as attendance, training, and certifications aquired.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Collected, arranged, and input information into database system.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Contractor
David Phillips
07.2007 - 03.2008
- Lead a team of two in packing multiple customers entire inventories and moving it to a new location along with dismantling warehouse shelving and equipment to be reassembled at a temporary location to maintain sales and distribution of products during a transitioning of distribution.
- Released and printed daily orders for picking and shipping.
- Closed out each day with an end of day report highlighting any issues or missed opportunities for improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Picking Lead
3PF LLC.
08.2003 - 07.2007
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Prepared and checked outbound shipments for accuracy.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Located needed merchandise in inventory using AS400 software and placed on skids for transport to shelves.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Assisted in hiring decisions for new pickers, evaluating potential candidates based on skillset, experience, and cultural fit within the team.
- Picked and packed order items.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Mentored junior staff members, providing guidance on best practices for efficient order fulfillment processes.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
High School Diploma -
East Clinton High School
Leescreek, OH06.1991
Skills
- Staff Management
- Policy Enforcement
- Staff Development
- Excellent Communication
- Microsoft Office
- Staff Discipline
- Training and mentoring
- Processes and procedures
- Goal-Oriented
- Priority management
- Decision-Making
Certification
CompTIA A+ (expired 10/2017)
CompTia Server+
Timeline
Supervisor of Configurations
Connection (Formerly PC Connection)
03.2008 - 02.2023
Contractor
David Phillips
07.2007 - 03.2008
Picking Lead
3PF LLC.
08.2003 - 07.2007
High School Diploma -
East Clinton High School
CompTIA A+ (expired 10/2017)
CompTia Server+
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