Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Morales

Tujunga

Summary

Dynamic professional with experience at PetSmart LLC, excelling in customer service and team building. Proven ability to manage inventory and delegate tasks effectively, enhancing store operations. Recognized for training associates and promoting loyalty programs, contributing to a positive shopping experience and operational efficiency.

Overview

7
7
years of professional experience

Work History

Associate Lead With Keys

PetSmart LLC
Tujunga
06.2020 - Current
  • Managed cash drawer drops, and prepared daily bank deposits to secure finances.
  • I have been the opening/closing manager on duty, making sure associates get their breaks, and counting tills and the safe.
  • Generated sales and handled the sales floor as the sole manager, helping associates as needed.
  • Delegated tasks to associates while taking care of managerial tasks, and keeping up customer service on the floor.
  • Able to help in different departments of the store when needed.
  • Performed recovery and sanitizing protocols to maintain the store's appearance and safety.
  • Promoted loyalty program to achieve objectives.
  • Reviewed backend operations to check safety, organization, and preparations for animals.
  • Trained and mentored associates to promote company policies and service standards.
  • Answered customer phone calls to address concerns and questions.

Volunteer

Los Angeles Public Library Sunland Tujunga Branch
Tujunga
02.2018 - 05.2018
  • Assisted with preparation, setup, and breakdown of community and public events.
  • Solicited feedback from the community and stakeholders to improve or recommend appropriate changes to processes and services.
  • Organized books and any other media, making sure everything's in its proper place.
  • Oversaw local events and gave feedback to the event organizer on how to improve for teens' interest.

Education

High School Diploma -

Verdugo Hills Senior High
Tujunga, CA
06-2018

Skills

  • Manage inventory
  • Customer service
  • Open/close registers
  • Operate the cash register
  • Packing shipments
  • Issue refunds
  • Count the safe
  • Ability to lift 40 pounds
  • Continuous improvement
  • Task delegation
  • Bank deposit preparation
  • Employee training
  • Store recovery
  • Safety protocols
  • Loyalty program promotion
  • Team building
  • Communication skills
  • Time management

Timeline

Associate Lead With Keys

PetSmart LLC
06.2020 - Current

Volunteer

Los Angeles Public Library Sunland Tujunga Branch
02.2018 - 05.2018

High School Diploma -

Verdugo Hills Senior High

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Isabel Morales