Ramon Munoz
Orange Grove,TX
Summary
Accomplished 7+ years with of employment with Spectrum, continuing to advance my career and evolve with the company. Seasoned Telecommunications Technician using my resourcefulness and assertiveness in basic to complex installation, troubleshooting & repair of video, internet, phone services at residential & small to medium commercial customers. Leads and motivates coworkers to meet challenging targets and advance their careers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tech V
Charter Spectrum Communications
Alice, TX
03.2015 - Current
Currently a Field Tech V installing, testing, repairing and troubleshooting all services for residential & small to medium commercial customers.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet and telephone.
- Installed & maintained Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points.
- Installed & uninstalled & reconnecting NEU devices and backup powering; Initiating DHCP script.
Hot Shot Driver
Helmerich & Payne, Inc.
Alice, TX
01.2014 - 03.2015
- Secured materials and equipment for transport to prevent damage to goods during transit.
- Utilized organizational and trip planning talents to map out best delivery routes.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
Tier 1 Technical Support Agent
Walgreens
Alice, TX
02.2011 - 12.2013
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Education
BBA -
Bellevue University
1000 Galvin Road South, Bellevue, Nebraska 6800503-2026
Fiber Testing & Maintenance Conventional, Fiber Install & Activation Conventional, ETC... -
NCTI
6855 South Havana Street, Ste 300, Centennial, COSome College (No Degree) -
Danville Area Community College
Danville, ILSome College (No Degree) - Computer Systems Technician
Parkland College
Champaign, ILSkills
- Adaptive team player
- Device configuration
- System repairs
- Troubleshooting abilities
- Diagnosing issues
- Configuring devices
- Installing equipment
Certification
Education and Training
NCTI Training Courses:
- Charter Designer I - Advance to Designer II Conventional: Completed on 01/07/2024, Score: 94
- Progression: Maintenance Tech II - III Conventional: Completed on 05/08/2023, Score: 95
- Charter Designer I - Understanding Fiber Optics and HFC Networks: Completed on 01/12/2023, Score: 90
- Business Services for Technicians Conventional: Completed on 09/04/2022, Score: 94
- Troubleshooting Advanced Services Conventional: Completed on 08/28/2022, Score: 96
- Broadband Digital Installer Conventional: Completed on 08/07/2022, Score: 90
- Consumer Digital Electronics Conventional: Completed on 07/17/2022, Score: 94
- Computers and Broadband Modems Conventional: Completed on 07/10/2022, Score: 93
- Advanced DOCSIS Operations Conventional: Completed on 06/26/2022, Score: 92
- Digital Technician Conventional: Completed on 05/29/2022, Score: 91
- Installer Technician Conventional: Completed on 05/22/2022, Score: 95
- Installer Conventional: Completed on 04/24/2022, Score: 89
- Advanced Technician Conventional: Completed on 04/11/2022, Score: 95
- Progression: Fiber Technician I - II Conventional: Completed on 03/10/2022, Score: 93
- Fiber Testing & Maintenance Conventional: Completed on 03/06/2022, Score: 91
- Fiber Install & Activation Conventional: Completed on 11/21/2021, Score: 92
- System Technician Conventional: Completed on 09/19/2021, Score: 91
- Service Technician Conventional: Completed on 07/26/2021, Score: 90
- Progression: Construction Coordinator I - II Conventional: Completed on 04/26/2021, Score: 93
- Maximizing Diversity with Inclusion: Completed on 02/08/2021, Score: 70
- Organizational Development: Completed on 02/08/2021, Score: 100
- Building Synergistic Teams: Completed on 02/08/2021, Score: 100
- Managing and Promoting Change: Completed on 02/08/2021, Score: 100
- Healthy Conflict Management: Completed on 02/07/2021, Score: 90
- Working Across Generations and Maximizing Diversity: Completed on 02/07/2021, Score: 90
- Effective Communication: Completed on 02/07/2021, Score: 90
- Leadership 101 Conventional: Completed on 02/07/2021, Score: 96
- Mentoring 101 Conventional: Completed on 02/04/2021, Score: 95
- Progression: Maintenance Tech I - II Conventional: Completed on 01/05/2021, Score: 85
- Effective Supervision Conventional: Completed on 12/15/2020, Score: 89
- Progression: Field Tech V - VI Conventional: Completed on 06/02/2020, Score: 87
- Intro to Networking: Wireless Conventional: Completed on 05/16/2020, Score: 89
- Introduction to Protocols and Network Routing Conventional: Completed on 04/28/2020, Score: 93
- Introduction to Wide Area Networks Conventional: Completed on 04/21/2020, Score: 98
- Introduction to Multiplexing: Completed on 04/14/2020, Score: 87
- FTTx Basics Conventional: Completed on 03/31/2020, Score: 80
- Installing SMB Telecom: Completed on 03/07/2020, Score: 85
- Understanding Voice & Data Networks: Completed on 01/31/2020, Score: 92
- Return Path Operations: Completed on 12/16/2019, Score: 94
Timeline
Tech V
Charter Spectrum Communications
03.2015 - Current
Hot Shot Driver
Helmerich & Payne, Inc.
01.2014 - 03.2015
Tier 1 Technical Support Agent
Walgreens
02.2011 - 12.2013
BBA -
Bellevue University
Fiber Testing & Maintenance Conventional, Fiber Install & Activation Conventional, ETC... -
NCTI
Some College (No Degree) -
Danville Area Community College
Some College (No Degree) - Computer Systems Technician
Parkland College
Similar Profiles
Lohith TalluriLohith Talluri
Business Planning Analyst at Charter Spectrum CommunicationsBusiness Planning Analyst at Charter Spectrum Communications
Drew AndrewsDrew Andrews
Customer Service Team Lead at Charter Spectrum CommunicationsCustomer Service Team Lead at Charter Spectrum Communications
Herbert EngopHerbert Engop
Field Technician V at Charter Spectrum CommunicationsField Technician V at Charter Spectrum Communications
Elysia NunezElysia Nunez
Repair Representative 3 at Charter Spectrum CommunicationsRepair Representative 3 at Charter Spectrum Communications
Demetrio Benavidez JrDemetrio Benavidez Jr
Oil Field Worker at Complete Chemical ServicesOil Field Worker at Complete Chemical Services