Isabel Napoli
Oxford,MS
Summary
Senior marketing student at the University of Mississippi with hands-on experience in customer service, sales, hospitality, and retail. Recognized for strong communication, teamwork, and problem-solving skills, with the ability to excel in fast-paced environments and build meaningful customer relationships.
Overview
5
5
years of professional experience
Work History
Hostess
First Watch
Oxford, MS
09.2025 - Current
- Managed reservation system to enhance table turnover and streamline guest flow.
- Greeted and seated guests to ensure a welcoming atmosphere.
- Communicated wait times to guests, maintaining transparency and customer satisfaction.
- Trained new host staff on procedures and customer service standards to ensure consistent service quality.
- Prepared to-go orders and beverages accurately and efficiently to meet customer expectations.
Cashier Assistant and Membership Clerk
Costco
Ridgeland, Mississippi
12.2023 - 12.2025
- Operated cash register and processed transactions efficiently.
- Assisted customers with inquiries and guided product selections at checkout to ensure satisfaction.
- Provided exceptional customer service by addressing concerns promptly.
- Collaborated with team members to streamline store operations and enhance customer experience.
- Maintained cleanliness and organization in checkout area and surrounding spaces.
- Organized and shelved merchandise to increase product accessibility and visibility for customers. on shelves to enhance product visibility for customers.
Instructor and Staff Member
Impact Archery
Las Vegas, Nevada
02.2021 - 06.2023
- Instructed beginners and experienced shooters in archery techniques, fostering skill development and confidence.
- Maintained and repaired archery equipment, ensuring reliability and safety for all users.
- Guided customers in equipment selection, improving their purchasing experience and satisfaction.
- Provided assistance to tourists, ensuring a positive experience during busy periods.
- Ensured cleanliness and orderliness in public areas, promoting safety and comfort for guests.
Team Member
Dunkin' Donuts
Las Vegas, Nevada
04.2022 - 09.2022
- Assisted customers with menu choices and addressed their inquiries promptly.
- Prepared and served beverages according to standard recipes and customer preferences.
- Operated cash register, processed transactions, and handled payments efficiently.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Maintained cleanliness and organization of the service area and dining space.
- Followed safety protocols to ensure a hygienic work environment for food preparation.
Education
BBA - Marketing
University of Mississippi
University, MS05-2027
High School Diploma -
Bishop Gorman High School
Las Vegas, NV05-2023
Skills
- Point of Sale systems
- Customer service
- Customer engagement
- Time management
- Team collaboration
- Effective communication
- Strong interpersonal skills
- Critical Thinking
Affiliations
- Volunteer, Three Square - Las Vegas, NV (2019 - 2023)
- Catholic Youth Leader, St. Viator Catholic Church - Las Vegas (2019 - Present)
- Committee Member, Alpha Delta Pi Fall Nomination Committee - University, MS (2024)
- Committee Member, Alpha Delta Pi Spring Membership Selection Committee - University, MS (2026)
- Volunteer, Ronald McDonald House Charities - Memphis, TN (2023 - Present)
Timeline
Hostess
First Watch
09.2025 - Current
Cashier Assistant and Membership Clerk
Costco
12.2023 - 12.2025
Team Member
Dunkin' Donuts
04.2022 - 09.2022
Instructor and Staff Member
Impact Archery
02.2021 - 06.2023
BBA - Marketing
University of Mississippi
High School Diploma -
Bishop Gorman High School