Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isabel Nielsen

Burley,Idaho

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lab Tech

Suntado Dairy
Burley, Idaho
03.2024 - Current
  • Calibrated, monitored and maintained test equipment in the Lab.
  • Analyzed test results for accuracy and reliability, troubleshooting any discrepancies.
  • Testing Milk product for bacteria/micros.
  • Testing Production equipment for bacteria/micros.
  • Testing water in facility.
  • Environmental swabbing
  • Making sure all shelf life (ambient, cold warehouse and incubation) is pulled and tested for correct testing.
  • Monitoring temperature (ambient, cold and incubation warehouses).
  • Plating production equipment and product for apc, coli and yeast and mold

Medical Scheduler

Ensemble Health Partners-Remote
Cincinnati, OH
02.2023 - 03.2024
  • Maintaining a high level of customer service when interacting with patients.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Coordinated appointments with customers according to availability.
  • Making outbound and inbound calls to schedule patient appointments.
  • Data entry, insurance information, updating patient information.
  • Multitasking
  • Assisting patients with resolving any issues with the scheduling process. Answering patients' questions to the best of my knowledge regarding their appointment.
  • Coordinated patient appointments with hospitals and other healthcare facilities.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Adhered strictly to HIPAA guidelines when handling sensitive patient information.

Radiology Scheduler

Ensemble Health Partners- In House
Pocatello, Idaho
08.2018 - 06.2022
  • Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Adhered strictly to HIPAA guidelines when handling sensitive patient information.

Education

Some College (No Degree) - Criminal Justice

College of Southern Idaho
Twin Falls, ID

Skills

  • Strong Organization
  • HIPAA Compliance
  • Data Entry
  • Appointment Coordination
  • Patient Scheduling
  • Medical Terminology
  • Adaptable and Flexible
  • Scheduling Tests and Procedures
  • Time Management
  • Organizational Skills
  • Professionalism
  • Teamwork and Collaboration
  • Continuous Improvement

Certification

  • CRCR Certified

Timeline

Lab Tech

Suntado Dairy
03.2024 - Current

Medical Scheduler

Ensemble Health Partners-Remote
02.2023 - 03.2024

Radiology Scheduler

Ensemble Health Partners- In House
08.2018 - 06.2022

Some College (No Degree) - Criminal Justice

College of Southern Idaho

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Isabel Nielsen