Isabel Norris

Servers Assistant / Host:

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations, answered questions, and informed guests of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Bussed and Wiped tables efficiently for a quick turn around time and maintain standard.

To-Go Server:

• Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
• Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
• Provided knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
• Demonstrated excellent communication skills when interfacing with customers over the phone or in-person.

Certified Trainer:

• Trained and coached new hires showing them and emphasizing company culture.
• Increased trainee performance by implementing practical, hands-on activities during training sessions.
• Monitored participant workflow and behaviors throughout training process.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Met customer needs through polite, friendly and attentive service.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Cleaned and sanitized cashier workstation and scanning area.