Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Olvera

Forney,United States

Summary

I am a recent psychology graduate with real-world experience as a waitress, cashier, and curbside shopper. I thrive in high-pressure situations, am great at multitasking, and always strive to deliver exceptional service. I have strong communication and people skills, with a passion for understanding human behavior and creating positive workplace environments. I'm excited to start my career in HR, where I can bring my academic background and practical experience to support a great team.

Overview

4
4
years of professional experience

Work History

Curbside Shopper

Sam's Club
Victoria, TX
02.2023 - 05.2024
  • Provided exceptional customer service during curbside pickup, greeting customers and loading orders into their vehicles.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Efficiently selected and prepared online grocery orders for curbside pickup, ensuring accuracy and quality of items.
  • Communicated with customers to clarify special requests and provide updates on order status, enhancing customer satisfaction.
  • Maintained knowledge of store layout and product locations to quickly locate and substitute items as needed.
  • Handled perishable and fragile items with care, ensuring they were packed and stored appropriately to maintain quality.
  • Collaborated with team members to manage a high volume of orders during peak times, meeting strict deadlines.
  • Utilized handheld devices and inventory management systems to track and fulfill orders efficiently.

Cashier

Academy Sports Outdoors
Terrell, TX
05.2021 - 08.2021
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Processed customer transactions efficiently and accurately, handling cash, credit, and debit card payments.
  • Provided exceptional customer service by assisting customers with inquiries, locating products, and resolving issues.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers.
  • Balanced cash drawer at the beginning and end of each shift, ensuring accuracy and accountability.
  • Promoted store loyalty programs and special promotions, contributing to increased customer engagement and sales.
  • Collaborated with team members and management to ensure smooth store operations during peak hours.
  • Assisted with inventory management, restocking shelves, and maintaining product displays.

Waitress Trainee

The Burger Shop
Forney, TX
05.2020 - 08.2020
  • Observed other wait staff members' techniques to learn best practices for providing exceptional customer service
  • Provided excellent customer service in a fast-paced environment, ensuring a pleasant dining experience for all patrons.
  • Managed multiple tables simultaneously, handling orders, delivering food, and processing payments efficiently.
  • Maintained cleanliness and organization in the dining area, contributing to a welcoming atmosphere.
  • Addressed customer concerns and resolved issues promptly, enhancing customer satisfaction and loyalty.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Upsold menu items, contributing to increased revenue and customer satisfaction.
  • Completed assigned tasks within designated timeframes.

Education

Bachelor of Science - Psychology

University of Houston - Victoria
Victoria, TX
05-2024

High School Diploma -

North Forney High School
Forney, TX
06-2020

Skills

  • Communication Skills
  • Teamwork and Collaboration
  • Problem-Solving and Critical Thinking
  • Time Management and Organization
  • Adaptability and Flexibility
  • Customer Service Orientation
  • Interpersonal skills
  • Relationship Building

Timeline

Curbside Shopper

Sam's Club
02.2023 - 05.2024

Cashier

Academy Sports Outdoors
05.2021 - 08.2021

Waitress Trainee

The Burger Shop
05.2020 - 08.2020

Bachelor of Science - Psychology

University of Houston - Victoria

High School Diploma -

North Forney High School

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Isabel Olvera