ISABEL OLVERA

Medication Therapy Management

Helped patients be in sync with their maintenance medication and fill for 90 day supply.

Make sure they’re taking it properly and assist with refills needed and talk to their doctors.

Customer services skills, phone calls up to 100 a day.

Input overrides, health insurance help with Part B for their referrals.

• MEDICARE HMO INSURANCE
• Customer Service
• Prior Authorization
• Help members with MEDICATION issues
• MHC system
• Medaccess system
• Ariel System
• Aura System
• Netbridge System
• CASEY system
• EXCEL
• WORD
• MICROSOFT
• Taking phone calls 90+ a day

• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Verified prescriptions and drug labels, documents and packages.
• CLOSED PHARMACY
• DIABETIC SUPPLIES
• Call Center for Diabetic
• Typist

• This was my INTERSHIP, did 300 hours.
• Coordinated inventory, stocking and ordering.
• Entered information into system to update status reports.
• Coordinated receipt of incoming materials and verified accuracy of items received.
• Sorted and packaged products to prepare for processing or shipment.
• Bubble Packing
• Customer Service
• Fill Prescriptions
• Cashier
• Insurance Input
• Outgoing and Incoming Pharmacy Calls
• Typist (prescriptions)