Isabel Ordaz
San Diego,CA
Summary
Experienced customer service professional with over 10 years in building strong client relationships and enhancing satisfaction. Progressed from Head Cashier to Manager of Wholesale Operations within 18 months at a motorcycle dealership, demonstrating adaptability in fast-paced environments. Focused on driving business success through effective team collaboration and continuous skill development.
Overview
2
2
Languages
7
7
years of professional experience
Work History
New Patient Intake Coordinator
ABC Medical
Vista, CA
10.2021 - 10.2023
- Adhered to departmental policies and procedures to ensure compliance and consistency
- Verified insurance coverage for patients
- Managed inventory of medical supplies to ensure patients had necessary resources
- Executed patient exchanges efficiently
- Referred patients to in-network suppliers
- Collaborated with team members to streamline patient intake process
New Patient Intake Coordinator
Advanced Diabetes Supply
Carlsbad, CA
05.2020 - 10.2021
- Contacted patients to provide updates on their care with an average of 100+ patients per day
- Ensured accurate data entry of demographics, facilitating successful order processing and patient care coordination
- Entered new patients into system to maintain updated records and support patient intake process
- Scanned essential documents such as CMN, medical records, and authorizations to ensure timely access for clinical teams
Dispatcher
NCRC Construction
Vista, CA
12.2018 - 02.2020
- Coordinated and prioritized service requests, ensuring timely technician dispatch and enhancing customer satisfaction
- Communicated effectively with technicians and clients to provide updates on service requests
- Managed inventory and ordered supplies to maintain seamless operations for service repair tickets
- Negotiated with contractors to secure competitive quotes, resulting in cost-effective repairs
Receiving & Wholesale
Fun Bike Center
Kearny Mesa, CA
11.2016 - 12.2018
- Managed wholesale operations, overseeing reselling, ordering, and processing quotes to enhance service for retail outlets/businesses
- Oversaw inventory management and tracking systems to ensure accuracy and availability of stock
- Coordinated with suppliers and vendors to ensure timely delivery of goods
- Conducted quality control checks on incoming shipments
- Implemented cost-saving strategies to optimize inventory management
- Verified and recorded daily shipments to maintain accurate inventory records
Education
Diploma -
Bakersfield High School
Bakersfield, CA05-2012
Skills
- Patient Advocacy
- Data entry
- Inventory control
- Computer Literacy
- Customer service
- Time Management
- Follow-up
- Attention to Detail
- Adaptability
- Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
New Patient Intake Coordinator
ABC Medical
10.2021 - 10.2023
New Patient Intake Coordinator
Advanced Diabetes Supply
05.2020 - 10.2021
Dispatcher
NCRC Construction
12.2018 - 02.2020
Receiving & Wholesale
Fun Bike Center
11.2016 - 12.2018
Diploma -
Bakersfield High School