ISABEL PENA

Served as executive assistant to the owner, facilitating organization of the Outlook calendar.

Planned trade shows and elevated social media engagement.

• Oversaw all promotional marketing efforts
• Support the printing of flyers, business cards, and any other printing needs.
• Coordinate events, golf tournaments, happy hours, luncheons, Christmas parties, and corporate events.
• Led and implemented employee engagement program.
• Played a key role in designing a staff store to purchase uniforms.

• Performed quality tests and inspection checks, calibrated equipment, and communicated test results.
• Successfully managed audits from other consortiums.
• Led drug testing, hair follicle testing, oral swab, and urine testing.

• Received and placed customer service telephone calls.
• Developed solid customer relationships by addressing questions and concerns with excellent professionalism.
• Delivered support for all services offered at the council.
• Aided and supported other departments.
• Actively engaged in setting up trainees for computer based training. Monitored class training, answered class questions, and addressed basic computer questions.