Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabel Perez

Bakersfield,CA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Coordinator

Nelms Surveying Inc.
08.2022 - Current
  • Reviewed, evaluated, and plotted subdivision maps, parcel maps, and other land division maps complying with the Subdivision Map Act and local ordinances.
  • Utilized GIS software to analyze and verify survey data, legal descriptions, and other technical documents for planning projects.
  • Coordinated with the the Surveyor in office to resolve discrepancies in legal descriptions and ensure the technical accuracy of submitted maps.
  • Assisted with field surveys for county and private property and rights-of-way, including operating and adjusting survey equipment to collect accurate data.
  • Along with providing great Customer Service to our clients.

Customer Service Representative

Appliance Repair Specialist
06.2021 - 08.2022
  • Addressed customer inquiries through phone and email, ensuring prompt resolution of issues.
  • Collaborated with team members to streamline communication processes and enhance service delivery.
  • Analyzed customer feedback to identify trends and suggest improvements in service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

MiraMonte Highschool
Bakersfield, CA
05-2014

Skills

  • Problem-solving
  • Ability to interpret various surveys: Including Parcel Maps, Lot Line Adjustments, Lot Mergers, etc
  • Understanding legal property lines, easements, and encroachments to review project proposals for accuracy and resolve property disputes
  • Understanding legal descriptions
  • Knowledge of surveying principles: basic understanding of core surveying concepts, such as benchmarks, datum points, and triangulation
  • Multi-Tasking
  • Active Listening
  • Adaptability
  • Patience

Certification

  • {Computer-Aided Drafting Course}, {Zoom Graphics} - {1 Year}

Languages

Spanish
Native or Bilingual

Timeline

Project Coordinator

Nelms Surveying Inc.
08.2022 - Current

Customer Service Representative

Appliance Repair Specialist
06.2021 - 08.2022

High School Diploma -

MiraMonte Highschool

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