Isabel Ramirez
Castro Valley,CA
Summary
Results-driven professional with a proven track record across multiple industries, including legal, financial, and customer service. Adept at conducting thorough research, managing documentation, and providing high-level support. Possesses strong organizational and communication skills honed through diverse experiences. Known for exceptional attention to detail, adept problem-solving abilities, and thriving in fast-paced settings. Dedicated team player committed to delivering excellence in every task.
Overview
8
8
years of professional experience
Work History
Legal Processing Assistant
Hayward Hall of Justice
03.2020 - 08.2023
- Conducted comprehensive legal research and prepared accurate legal documents to support court proceedings, ensuring adherence to established guidelines and protocols
- Managed and organized complex case files, ensuring timely access to pertinent information for attorneys and judges, and maintaining meticulous records for efficient case management
- Provided administrative support, including scheduling appointments, managing correspondence, and maintaining court records, demonstrating strong attention to detail and organizational skills
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
Universal Banker/ATM Custodian
US Bank
02.2016 - 01.2019
- Generated comprehensive daily sales reports and actively contributed to meeting and exceeding sales targets by cross-selling bank products to customers, demonstrating strong sales and customer service skills
- Managed ATM servicing and conducted settlements with checks and cash, ensuring optimal functionality of ATMs and maintaining accurate financial records
- Provided exceptional customer service and built strong customer relationships, effectively addressing customer inquiries and concerns to ensure satisfaction and loyalty.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Processed customer applications and approved loans in accordance with bank policy.
Teller/Customer Service Representative
Cash One
12.2015 - 02.2016
- Organized tasks efficiently and resolved customer concerns promptly, demonstrating strong problem-solving and customer service skills
- Conducted various financial transactions, including check cashing, cashier's checks issuance, and fund transfers, while adhering to strict cash handling procedures and maintaining accuracy and integrity
- Demonstrated outstanding attention to detail and organizational skills, ensuring smooth and efficient operations within the teller department.
Education
Associates in Liberal Arts and Social Behavior -
Las Positas College
05.2019
Associates in Administration of Justice -
Las Positas College
05.2019
Skills
- Proficient in legal research and document preparation
- Strong administrative and organizational abilities
- Excellent customer service and communication skills
- Skilled in financial transactions and cash management
- Ability to thrive in fast-paced environments and meet deadlines
Timeline
Legal Processing Assistant
Hayward Hall of Justice
03.2020 - 08.2023
Universal Banker/ATM Custodian
US Bank
02.2016 - 01.2019
Teller/Customer Service Representative
Cash One
12.2015 - 02.2016
Associates in Liberal Arts and Social Behavior -
Las Positas College
Associates in Administration of Justice -
Las Positas College
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