Lamejonna M. Lee
Emeryville,CA
Summary
Sales Management: Performance-driven and growth-focused professional with comprehensive experience in overseeing strategic sales initiatives in the target market, executing best sales practices, and preparing audit reports to improve sales and revenue generation.
Delivery Operations and Warehousing: Instrumental in directing outbound/inbound delivery operations and managing delivery contractors to meet deadlines.
Capable of monitoring inventory and deploying cost-effective strategies to reduce expenses and uplift supply chain operations.
HR Management: Demonstrated success in meeting business requirements and operational requisites by developing staffing plans, identifying compatible talent, and leading recruitment process. Adept at conducting performance audits to ensure compliance with regulatory guidelines and support payroll, benefits, and incentive processing.
Administrative Management: Proven success in developing and implementing policies and procedures to improve operations and administrative framework of the business. Skilled in coordinating goals, deadlines, and project execution phase in a stressed environment.
Overview
10
10
years of professional experience
Work History
Legal Processing Assistant
Alameda County Superior Court
Oakland, CA
11.2021 - Current
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Organized key evidence exhibits to prepare for trials.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Office Assistant TPT
Oakland 311
Oakland, CA
05.2021 - 06.2021
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Entered customer data using See Click Fix, following procedures to keep information private.
- Monitored incoming requests for abandoned autos , Pot holes, and illegal dumping for the city of oakland
Sales Operation Specialist
United Parcel Service, UPS
Oakland, California
01.2018 - 01.2021
- Derive constructive insights from qualitative and quantitative analysis of sales data and support stakeholders in data-driven decision making process regarding prospects and customers, product lines, and market opportunities
- Perform complex, atypical analysis and deliver sales reports to support organization’s Support and Planning Division and develop reliable business development strategy
- Review and audit sales process to identify irregularities, recommend solutions, and ensure compliance with company’s predefined regulations
- Collaborate with regional sales support specialist and consolidate monthly and quarterly sales reports to enable in-depth performance evaluation and determine key parameters driving operational costs
- Maintain cross-department communication to handle requests and streamline day-to-day operations
- Perform a pivotal role as a coordinator for the customer technology program
Customer Service Associate
Saks Off Fifth
San Francisco, California
01.2015 - 01.2021
- Drive monthly sales by implementing consultative sales strategies and demonstrating value of the products and services to the customers.
- Engage with customers and ascertain client’s needs, provide assistance on product features to improve client experience and retention rate
- Acknowledge customers by responding to the queries regarding products to meet customer expectations
- Monitor performance indicators to identify inconsistencies and recommend solutions
- Lamejonna M
- Lee
- Page Two
- Extract sales data, evaluate sales performance over time, and coordinate with higher management to forecast future sales trends and strategies.
Feeder Operations – Dispatch
United Parcel Service, UPS
Richmond, California
01.2017 - 01.2018
- Supervised transportation and packaging process to ensure smooth delivery operations and exponentially improve customer satisfaction
- Managed complete spectrum of product delivery operations and pad check process to prepare reports and improve operational productivity
- Communicated with contractors and suppliers to streamline inbound and outbound trailer movements, maintain compliance with prescribed SOPs, and meet deadlines
- Analyzed route and location details and ensured accuracy to timely dispatch drivers, optimize package delivery time, and exceed customer expectations
- Provided technical assistance to drivers and cross-functional teams and updated critical information to resolve issues, reduce downtime, and maintain service integrity
- Handled high volume of phone calls to address customer queries regarding delivery status and service changes.
Human Resources Administrative Assistant
United Parcel Service, UPS
Richmond, California
01.2016 - 01.2017
- Supported HR manager to streamline day-to-day activities, including but not limited to employee recruitment and orientation, audits, and staff training
- Maintained accurate and up-to-date HR files, employee records, and documentation for effective execution of routine tasks
- Performed periodic performance and personnel file audits assess compliance with regulatory guidelines and identify procedural flaws
- Organized training workshops to uplift performance of HR staff and meet time-sensitive objectives
- Supported recruitment process, managed orientation sessions, and conducted background research to support senior stakeholders in meeting dynamic operational requirements
- Ensured strict adherence to confidentiality principles and processed payroll to maintain employee confidence and retention.
Intern, Public Defender
East Bay Community Law
San Francisco, CA
09.2016 - 11.2016
- Felony Defence Lawyer at San
- Francisco
- Analyzed problems, identified solutions and made decisions.
Administrative Analyst
City Of Oakland
Oakland, CA
12.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
2016
Skills
- Critical and Creative Thinking
- Active Listening
- Organization and Administration
- Public Record Research
- Legal Research and Review
- Legal Document Preparation
- Microsoft Office and Docusign
- Legal Case Management
- Time Management
- Reading Comprehension
- Business Operations
- Filling Appeals
Additional Information
- Awards: , Community Service Award St Elizabeth High School Special Recognition Award – Outstanding Service to the Community Congresswoman Barbara Lee
Timeline
Administrative Analyst
City Of Oakland
12.2022 - Current
Legal Processing Assistant
Alameda County Superior Court
11.2021 - Current
Office Assistant TPT
Oakland 311
05.2021 - 06.2021
Sales Operation Specialist
United Parcel Service, UPS
01.2018 - 01.2021
Feeder Operations – Dispatch
United Parcel Service, UPS
01.2017 - 01.2018
Intern, Public Defender
East Bay Community Law
09.2016 - 11.2016
Human Resources Administrative Assistant
United Parcel Service, UPS
01.2016 - 01.2017
Customer Service Associate
Saks Off Fifth
01.2015 - 01.2021
Bachelor of Arts - Criminal Justice
San Francisco State University
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