DAWN SPINKS

Efficient, analytical, and solutions-driven professional with over 25-years of experience in Administration, Data Entry, and Customer Support Operations. Proven success in analytical problem solving and business operations resulting in optimization work. Highly experienced with private and public agencies, communications lead overseeing public, inter-office, email, social media, and in-kind channels. A personable and effective communicator who is also a dedicated team member, yet an influential independent leader. Accustomed to balancing high-volume caseloads and tasks while delivering exceptional clerical and operational support.

A professional in the private and public sector.

Ultimately setting long-term career goals and accomplishments with the opportunity to join a high growth, performing, and learning purpose-driven organization that also specializes in Work, Life and Balance.

• 2000-Present-CLETS/DMV Certified, CA Law Enforcement Telecommunications System
• 2000-Present-Security Awareness Training
• 2000-Present-Workplace Training, Implicit Bias, Violence Prevention, Harassment Prevention and Response, Dignity and Respect, Leadership, continued learning management systems

• MS Office/ MS Teams/Word, Excel, PowerPoint, Odyssey
• Payment processing
• Data/Word Entry/Processing
• Typing speed 65 wpm
• Shorthand/Official Realtime Live minutes and/or notes
• Confidential/Document Policy/ Procedure/Processing
• 10-key by touch/sight
• Filing/Record management
• Social Media, Internet, In-kind channels, Email
• Correspondence with Public, outside entities, interoffice, via phone, email, or US Mail
• Route/Dispatch (Phone and/or 2-4-way radio)
• Ability to maintain strict a high level of confidentiality and exercise sound judgment and discretion.
• Strong written communication skills (correct grammar, spelling, sentence structure, vocabulary) and oral communication skills.
• Demonstrate good teamwork experience, the ability to handle multiple assignments, and ability to have positive impact on projects while working under tight deadlines.
• Strong written and verbal communication skills, including the ability to communicate effectively across broad functional and organizational lines
• Ability to effectively analyze and communicate legal processes, issues, and options across broad functional and organizational lines.
• Ability to maintain high-quality performance with varied deadlines and priorities.
• Strong organizational, analytical and research skills.
• Self-starter who is adept at working in a team environment and partnering with Counsel, Management, Business partners and staff.
• Technically proficient and able to effectively organize and manage case assignments utilizing Microsoft Office Suite applications (Teams, Excel, Power Point)
• Virtual/ZOOM Customer Service/ Administrative Assistance
• Calendar/Record Management
• Scheduling/Travel Arrangements
• Uploading all documents related to cases filed by various parties into Court System mainframe (ODYSSEY)
• Ability to work independently with minimal supervision

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved by completing 100-150 cases per day with accuracy and efficiency with attention to detail.
• Use Microsoft Excel to develop tickler files for document tracking, calendar, events, locations and case file information.
• Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer care and support.
• Manage department and areas in department.
• Assisted management with the training of 3-5 new staff members.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Responded to over 100customer inquiries each day via phone, email, in person or by mail (postal, UPS, FEDEX, DHL).