Isabel Ramirez
Moreno Valley,CA
Summary
Adept at multitasking and problem-solving, I significantly enhanced customer satisfaction and operational efficiency at San Bernardino City Unified School District. Skilled in sanitation practices and cash register operation, my proactive approach and reliability led to a 30% reduction in waste, showcasing my commitment to excellence and attention to detail.
Overview
17
17
years of professional experience
Work History
Cafeteria Worker/SKO
San Bernardino City Unified School District
San Bernardino
12.2019 - 06.2022
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Prepared ingredients and recipe components ahead of time.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Tracked meal purchases and accepted payments at cash register.
- Received and stored incoming supplies according to procedures.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Provided exemplary service to students, staff, and visitors.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Served food according to temperature, safety and presentation guidelines.
- Restocked condiments, beverages and utensils per expected use levels.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Cleaned and sanitized surfaces, tools and equipment.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Maintained high standards of hygiene and safety, conducting regular checks and adhering to health regulations.
- Streamlined dishwashing and cleaning processes, minimizing downtime and keeping cafeteria in top condition.
- Managed inventory effectively, reducing waste with accurate tracking of supplies and timely reordering.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
99 Cent Only Store
Moreno Valley, CA
01.2017 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Service Associate/ Store Manager
Americas Cash Express
Moreno Valley, CA
10.2005 - 05.2016
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed client accounts by updating information and processing transactions accurately.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
CPT 1 - Medical Anthropology
American University of Medical Technology
Victorville, CA09.2022
HSD -
Moreno Valley Community Adult School
Moreno Valley, CA05.2018
Skills
- Dishwashing
- Sanitation Practices
- Cooking
- Problem-Solving
- Customer Satisfaction
- Reliability
- Multitasking
- Problem-solving abilities
- Complaint Handling
- Attention to Detail
- Kitchen Operations
- Supply Restocking
- Language Fluency
- Food Safety
Timeline
Cafeteria Worker/SKO
San Bernardino City Unified School District
12.2019 - 06.2022
Cashier
99 Cent Only Store
01.2017 - 06.2019
Service Associate/ Store Manager
Americas Cash Express
10.2005 - 05.2016
CPT 1 - Medical Anthropology
American University of Medical Technology
HSD -
Moreno Valley Community Adult School