Isabel Revelo
Maud,TX
Summary
Personable, outgoing spanish interpreter with solid experience translating spanish. Culturally adept at understanding and respecting differences to interpret without compromising content. Highly proficient in both english and spanish vocabularies typically used in formal, consultative and casual modes of communication. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle
Owensboro, KY
11.2022 - 07.2024
- Restocked kitchen supplies including food products and utensils.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
- Adhered to health department regulations regarding food handling procedures.
- Provided guidance on cultural differences when communicating with people from diverse backgrounds.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
- Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
Costumer Service Representative
Nationwide Insurance Agency
Owensboro, KY
07.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Interpreted conference calls and other workplace communications in real-time.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided guidance on cultural differences when communicating with people from diverse backgrounds.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
Education
High School Diploma -
Penn Foster High School
Online05-2021
Skills
- Customer Engagement
- Safe Food Handling
- Health Code Compliance
- Integrity and Honesty
- Problem-Solving
- Food Preparation
- Workplace Efficiency
- Cash Handling
- Teamwork and Collaboration
- Verbal Communication
- Microsoft Office
- Professional Demeanor
- Live interpretations
- Spanish Fluency
- Customer service expertise
- Active Listening
Languages
Spanish
Native/ Bilingual
Affiliations
Spanish/Service Volunteer
Community Work
Cultural Awareness
Spelling Bees
Certification
- CPR
Timeline
Crew Member
Chipotle
11.2022 - 07.2024
Costumer Service Representative
Nationwide Insurance Agency
07.2020 - 10.2021
High School Diploma -
Penn Foster High School
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