Global Healthcare
ISABEL RIVERA
Medical Assitant
Fullerton,CA
Summary
Medical assistant working at a Reproductive Endocrinology clinic. Weekend volunteer at UC Irvine Outreach Clinic. Part-time student at LACC and UCLA Extension taking courses to strengthen science GPA. Interest in public health and medicine. Long term goal is to get in to become a physician working with underserved communities.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Medical Assistant
Fertility Care of Orange County
Brea, CA
03.2019 - Current
- Offered empathetic care and support for patients from various backgrounds undergoing their infertility journey by guiding them in their their continuous care to pregnancy.
- Instructed and guided patients in their IVF and IUI journeys by constantly keeping them in communication.
- Managed intake over 20+ in person daily patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Floor Manager
UCI Outreach Clinic
Orange, CA
01.2017 - Current
- Coordinated teams of 10+ physicians, medical students, and volunteers in order to ensure patients were being seen on time and given proper care.
- Trained and assisted new floor managers in managing clinical flow and instructed proper protocol to be followed.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal clinic operations.
Spanish Interpreter
UCI Outreach Clinic
Orange, CA
04.2017 - 03.2020
- Interpreted for 10+ Spanish speaking patients during physician consultations.
- Translated patient educational material ensuring original content retained medical meaning.
- Clarified and resolved misconceptions of procedures and practices to patients.
Medical Billing Specialist
Median Services
Norco, CA
02.2018 - 01.2019
- Contacted insurance companies regarding unpaid claims or denials and provided payer with required information to obtain faster approval and payment.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Prepared billing correspondence and maintained database on QuickBooks to organize billing information.
Volunteer
Clinic, Flying Samaritans
Irvine, CA
01.2017 - 06.2018
- Assisted in coordinating groups of 20+ medical professionals and volunteers on monthly free clinic trips to Tijuana, Mexico.
- Distributed donations consisting of medical, clothing and household items for disadvantaged patients and families in Mexico.
- Prepared patients for examinations by taking vitals and reviewing medical history and inputting clinical information into electronic medical records.
- Documented all prescriptions, diagnoses, treatment plans and discharge follow-up information.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Sandwich Artist
SUBWAY®Restaurants
Irvine, CA
09.2016 - 06.2018
- Prepared daily orders for 30+ customers ensuring accuracy and timeliness of food.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used critical thinking to break down problems, evaluate solutions and make decisions regarding customer complaints,
Education
Los Angeles City College
Los Angeles, CA 08.2021 - Current
UCLA Extension
Los Angeles, Ca 09.2019 - Current
Bachelor of Science - Biological Science
University of California Irvine
Irvine, CA 09.2013 - 06.2018
Bachelor of Arts - Environmental Science
University of California, Irvine
Irvine, CA 09.2013 - 06.2018
Skills
Spanish Interpreting
Electronic health records
Phlebotomy
Patient Care Management
Training and mentoring
Problem Solving
Software
Medicine
Accomplishments
- Basic Life Support (BLS); Advanced Cardiac Life Support (ACLS).
Timeline
Los Angeles City College
08.2021 - Current
UCLA Extension
09.2019 - Current
Medical Assistant
Fertility Care of Orange County
03.2019 - Current
Medical Billing Specialist
Median Services
02.2018 - 01.2019
Spanish Interpreter
UCI Outreach Clinic
04.2017 - 03.2020
Floor Manager
UCI Outreach Clinic
01.2017 - Current
Volunteer
Clinic, Flying Samaritans
01.2017 - 06.2018
Sandwich Artist
SUBWAY®Restaurants
09.2016 - 06.2018
Bachelor of Science - Biological Science
University of California Irvine
09.2013 - 06.2018
Bachelor of Arts - Environmental Science
University of California, Irvine
09.2013 - 06.2018