Isabel Salas
Norcross,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Receptionist
OLE Mexican Foods INC
Norcross, GA
04.2023 - 06.2024
- 50-60 corporate calls per day.
- Multitasking, creating shipping labels.
- Assisting customers with walk-ins and appointments.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Accounting - Auditor Analyst
OLE Mexican Foods INC
Norcross, GA
01.2023 - 06.2024
- I had a list of 50-60 IOs whose invoices I had to check for their week, and make sure everything matched before it was transferred onto an Excel sheet and sent to payroll.
- Analyzed balance sheets for mistakes and inaccuracies.
- Documented audit working papers thoroughly according to professional standards.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
DATA ENTRY AUDITORIES
COMPUTER RECYCLERS
Tucker, GA
08.2021 - 03.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Gathered and documented statistical information to generate reports.
- Created reports and audited charts to maintain concise records.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Shipping and Receiving Clerk/Data Entry Clerk
COMPUTER RECYCLERS
Tucker, GA
08.2020 - 03.2022
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
CASHIER/Customer Service
ROSS TOOLS
Norcross, GA
05.2019 - 09.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Collections Representative
INDEPENDENT DEALERS ADVANTAGE
Suwanee, GA
12.2018 - 04.2019
- Recorded and updated customer personal accounts with accurate contact information.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Received payment and posted to appropriate customer accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
CASHIER/Customer Service
Tito's Taqueria
Lilburn, GA
08.2018 - 12.2018
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Agent Team Member
Primerica
Duluth, GA
06.2018 - 08.2018
- Solicited and scheduled meetings with potential clients to build roster.
- Learned and applied sales techniques to achieve marketing goals for outreach.
- Expanded client base and increased profitability through recruiting and training.
- Cooperated with public and private organizations and individuals to share mission and objectives.
- Created marketing strategies to boost clients in various media.
CATI Interviewer
SPH Analytics
Duluth, GA
06.2017 - 06.2018
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Maintained updated knowledge through continuing education and advanced training.
Sales Associate
Cinderella's Gowns
Lilburn, GA
01.2017 - 06.2017
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Cashier
NORCROSS TOOLS
Norcross, GA
09.2015 - 01.2017
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Applied Science -
Gwinnett Technical College
Lawrenceville, GASkills
- Relationship Building
- Office Management
- Customer Service
- Multitasking and Organization
- Microsoft Office (word, powerpoint, excel)
- Handling Customer Complaints
- Verbal and Written Communication
- Spanish And English Fluency (Read, Write and Speak)
- Attention to Detail
- Phone and Email Etiquette
- Friendly and Relatable
Education and Training
Lawrenceville, GA
Contact
Norcross, GA 30093
Timeline
Receptionist
OLE Mexican Foods INC
04.2023 - 06.2024
Accounting - Auditor Analyst
OLE Mexican Foods INC
01.2023 - 06.2024
DATA ENTRY AUDITORIES
COMPUTER RECYCLERS
08.2021 - 03.2022
Shipping and Receiving Clerk/Data Entry Clerk
COMPUTER RECYCLERS
08.2020 - 03.2022
CASHIER/Customer Service
ROSS TOOLS
05.2019 - 09.2019
Collections Representative
INDEPENDENT DEALERS ADVANTAGE
12.2018 - 04.2019
CASHIER/Customer Service
Tito's Taqueria
08.2018 - 12.2018
Agent Team Member
Primerica
06.2018 - 08.2018
CATI Interviewer
SPH Analytics
06.2017 - 06.2018
Sales Associate
Cinderella's Gowns
01.2017 - 06.2017
Cashier
NORCROSS TOOLS
09.2015 - 01.2017
Associate of Applied Science -
Gwinnett Technical College
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