Isabel Gonzalez
Dunnigan,CA
Summary
Detail-oriented Production Scheduler and Operations Professional with experience in workflow optimization, inventory management, and client relations. Highly organized and self-sufficient, skilled at managing multiple projects, meeting deadlines, and ensuring compliance with safety and documentation standards. Strong collaborator who builds effective relationships with team members and clients to improve efficiency and drive customer satisfaction.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Builders FirstSource
Woodland, CA
08.2024 - Current
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Delivered customer service to retail clients via walk-in, phone, and email, assisting with product selection, pricing, availability, and processing returns and exchanges.
- Maintained working knowledge of company products, procedures, and policies to provide accurate information and support.
- Actively promoted and sold products and services, including related add-on items.
- Prepared material estimates and quotes for small-scale projects such as stairs, decks, fences, and sheds.
- Handled order entry and coordinated delivery timelines with customers and team members in logistics.
- Managed workload efficiently to meet daily, weekly, and team productivity goals.
- Supported planning and execution of customer workshops and in-store events.
- Resolved routine customer concerns and escalated complex issues to senior staff when necessary.
- Maintained smooth daily operations by managing inventory levels and reorganizing schedules for improved productivity.
Scheduler and Customers Relations Specialist
Interpac Technologies
Woodland, CA
09.2023 - 08.2024
- Improved scheduling accuracy by identifying process discrepancies and implementing continuous improvements.
- Monitored and analyzed key performance indicators (KPIs), including on-time delivery, scrap rate, and labor utilization, to ensure alignment with production targets.
- Developed and managed production schedules to meet operational goals, adjusting plans to address time and resource constraints.
- Reviewed production orders to identify and resolve scheduling conflicts and material availability issues.
- Collaborated with cross-functional teams (buyers, planners, and manufacturing) to address material shortages and maintain optimal inventory levels.
- Monitored daily production activities to ensure timely completion and adherence to schedules.
- Assisted in troubleshooting production delays and implemented solutions to minimize disruptions.
- Maintained accurate records and documentation, including purchase orders, invoices, and work orders.
- Generated forecasts based on order trends and lead times to support production planning.
- Coordinated with customers and internal teams to provide updates and ensure alignment on project timelines.
- Participated in performance review meetings to evaluate metrics and support continuous improvement initiatives.
- Distributed and tracked work orders across departments to support efficient workflow.
- Planned and delegated tasks to meet project deadlines and production targets.
- Escalated customer concerns and production issues to supervisors for timely resolution.
- Processed customer orders in alignment with client specifications and requirements.
FOOD SAFETY TECHNICIAN / QUALITY CONTROL
RIVIANA
Woodland, CA
11.2021 - 06.2023
- Inspecting the packaging lines Pre-op and Post-op
- Monitoring the lines while retrieving finished product samples as needed, visually inspecting, checking for weight, color, consistency, and texture, gluten testing if necessary, recording results into red zone and reporting to operator, box up retain samples and store in cold room, paperwork procedures
- Analyzing pre-shipment/incoming purchased 'raw' ingredients samples (physical analysis, moisture, hydration, sensory),
- COA check-in when applicable, accept/reject ingredient based on historical criteria, NonConformance/HOLD procedures when applicable, outside laboratory testing procedures when applicable (composite/label/log)
- Raw ingredient paperwork protocol (scanning results, filing paperwork, removing from 'Product not Analyzed or Approved' log), storing retain samples on rack.
- Conducted internal audits and performed plant inspections weekly.
PRODUCTION PLANNING SUPPORT
RIVIANA
Woodland, CA
12.2020 - 02.2021
- Developed and managed daily and weekly production schedules to ensure timely completion of manufacturing deadlines.
- Coordinated and monitored the flow of materials and products throughout the full production cycle to maintain efficiency and meet delivery targets.
- Issued accurate and timely work orders to the production floor to support operational and customer delivery goals.
- Ensured accuracy and timeliness across all stages of the production process.
- Analyzed material requirements and coordinated with teams to ensure availability of components for production.
- Identified and resolved inventory discrepancies to prevent delays and maintain workflow continuity.
- Assessed resource needs, including materials, equipment, and labor, to support efficient production planning.
- Maintained an organized and safe work environment to promote optimal operational performance.
- Prepared and presented status and performance reports to track progress and support decision-making.
- Investigated and resolved production issues to minimize disruptions and maintain productivity.
- Evaluated changes in customer orders or specifications and adjusted production plans accordingly.
PRODUCTION COORDINATOR
PGP International Inc
Woodland, CA
10.2017 - 03.2020
- Maintained accurate records of production processes, materials usage, and finished goods to ensure data integrity and traceability.
- Provided technical support and guidance to staff regarding planning processes, program requirements, and compliance standards.
- Prepared production lines by coordinating the availability of materials, ingredients, and packaging in alignment with production schedules.
- Identified process inefficiencies and collaborated with teams to implement timely solutions.
- Communicated with department supervisors to track project status and ensure alignment with production goals.
- Coordinated work assignments with leadership to meet on-time delivery and quality standards.
- Updated system data and generated status reports to track production progress.
- Distributed and tracked work orders across departments to support workflow efficiency.
- Monitored inventory levels of raw materials and essential supplies to meet production demands.
- Ensured compliance with health, safety, and environmental regulations and company policies.
- Investigated and resolved material shortages and shipment discrepancies through vendor and customer coordination.
- Supported data collection and analysis efforts to inform operational and planning decisions.
- Utilized system logs to document daily production activity and communicated issues and updates to management.
SALES ASSOCIATE/CASHIER
Michael's
Woodland, CA
09.2016 - 05.2017
- As a sales associate I was responsible for all sales activities, greeting customers, answering questions, offering assistance, suggesting items, and providing product information
- As a cashier my responsibility was to assist customers in the store in the checkout process, including ringing up sales, bagging items, requesting price checks, collecting payment and giving appropriate change.
STOCKER ASSOCIATE
Costco Wholesale
Woodland, CA
10.2016 - 01.2017
- Stocking and straightening merchandise for sale in the warehouse
- Clearing and cleaning aisles and assisting members.
Education
High School Diploma -
WOODLAND SENIOR HIGH SCHOOL
Woodland, CA06.2016
Skills
- Customer Service & Client Relations
- Order Processing & Fulfillment
- Production Planning & Scheduling
- Inventory & Materials Management
- Workflow Coordination & Team Support
- Data Analysis & Reporting
- Problem Solving & Issue Resolution
- Communication & Stakeholder Collaboration
- Process Improvement & Efficiency Optimization
- Compliance with Safety & Quality Standards
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Inside Sales Representative
Builders FirstSource
08.2024 - Current
Scheduler and Customers Relations Specialist
Interpac Technologies
09.2023 - 08.2024
FOOD SAFETY TECHNICIAN / QUALITY CONTROL
RIVIANA
11.2021 - 06.2023
PRODUCTION PLANNING SUPPORT
RIVIANA
12.2020 - 02.2021
PRODUCTION COORDINATOR
PGP International Inc
10.2017 - 03.2020
STOCKER ASSOCIATE
Costco Wholesale
10.2016 - 01.2017
SALES ASSOCIATE/CASHIER
Michael's
09.2016 - 05.2017
High School Diploma -
WOODLAND SENIOR HIGH SCHOOL