Camille Edwards
Paterson,NJ
Summary
Detail-oriented customer service professional with exceptional communication and organizational skills. Experienced in building positive customer relationships, resolving concerns, and maintaining efficiency and accuracy in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative / Customer Service
Interstate Waste Services
08.2024 - Current
- Delivered exceptional customer service by handling inbound calls and emails, addressing inquiries, resolving issues, and providing timely, accurate support.
- Promoted products and services by identifying customer needs, explaining available solutions, and making informed recommendations.
- Built and maintained strong customer relationships through effective communication, professionalism, and prompt issue resolution.
- Managed customer orders from initial placement through delivery, ensuring accuracy, timely processing, and customer satisfaction.
- Resolved customer concerns and service-related issues efficiently, contributing to customer retention and positive client experiences.
- Collaborated with internal teams to coordinate order fulfillment, resolve discrepancies, and maintain smooth day-to-day operations.
- Maintained detailed customer records and processed sales transactions with a high level of accuracy and attention to detail.
Account Manager
AllShifts
07.2022 - 08.2024
- Coordinated nurse staffing for healthcare facilities by posting and prioritizing shifts, confirming coverage, and managing schedule changes to ensure uninterrupted client support.
- Utilized the AllShifts platform to efficiently match qualified healthcare professionals with client staffing needs while maintaining scheduling accuracy.
- Built and maintained strong client relationships by providing responsive communication, resolving staffing concerns, and ensuring high levels of customer satisfaction.
- Performed administrative and account management duties, including maintaining client records, preparing reports, and supporting daily business operations.
- Collaborated with internal teams and healthcare professionals to resolve scheduling conflicts and meet client staffing requirements.
- Maintained accurate documentation and account information while ensuring compliance with company policies and procedures.
Front Desk Manager
Hotel Nyack
07.2022 - 08.2024
- Managed daily front desk operations, ensuring efficient check-in/check-out processes and delivering exceptional guest service.
- Supervised, trained, and supported front desk staff to maintain high standards of customer service and operational efficiency.
- Resolved guest concerns and service issues promptly, fostering positive guest experiences and increasing customer satisfaction.
- Coordinated room assignments, reservations, and special requests while maintaining accuracy and attention to detail.
- Handled guest inquiries, phone calls, and administrative tasks in a fast-paced hospitality environment.
- Collaborated with housekeeping, maintenance, and other departments to ensure seamless operations and timely guest accommodations.
- Maintained accurate guest records, processed payments, and ensured compliance with hotel policies and procedures.
- Assisted with scheduling, reporting, and other operational responsibilities to support overall hotel performance.
Education
Associate Degree - Criminal Justice
Rockland Community College
Suffern, NYHigh School Diploma - undefined
Suffern Senior High School
Suffern, NY06-2014
Skills
- Customer Service & Client Relations
- Communication & Interpersonal Skills
- Leadership & Team Collaboration
- Problem-Solving & Conflict Resolution
- Organization & Time Management
- Attention to Detail
- Active Listening
Timeline
Inside Sales Representative / Customer Service
Interstate Waste Services
08.2024 - Current
Account Manager
AllShifts
07.2022 - 08.2024
Front Desk Manager
Hotel Nyack
07.2022 - 08.2024
High School Diploma - undefined
Suffern Senior High School
Associate Degree - Criminal Justice
Rockland Community College