Danielle Bauder
Boyertown,PA
Summary
Consistent record of exceeding expectations by developing "win-win" solutions:
Customer-focused professional and servant leader with a comprehensive background serving as a point of contact in planning, program administration, and delivering sales results in a fast-paced, deadline-driven environment. Known as an outstanding communicator and manager who enjoys creating success-oriented cultures. Extremely detail-oriented with excellent organizational skills, easily handling multiple responsibilities. Innovative problem solver and demonstrated success in building and maintaining new programs and processes. Strong customer service and marketing abilities.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative / Customer Service
Judson A. Smith Company
07.2025 - Current
- Enhancing customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions; utilizes data from the ERP and engineering staff to help quote and submit prices, as requested, for developing accounts and prospects; acts as a liaison between customers, planners, sales personnel, and operations, effectively communicating customer feedback, issues, and concerns to all relevant internal staff; and coordinates customer requirements with sales and operating staff.
Used Vehicle Purchase Coordinator
Penske Truck Leasing
04.2025 - 07.2025
- As a member of the Sell2Lease team, my responsibilities are to oversee and assist vehicle buyers through the process of purchasing used vehicles from Penske lease customers. Conduct administrative duties, coordinate vehicle inspections, and ensure accuracy and prompt execution of processes and documentation.
Vehicle Sales Coordinator
Penske Truck Leasing
07.2023 - 04.2025
- Assist and provide guidance to customers through the Penske buying process, provide customers with an excellent purchase experience, and ensure that Penske's vehicle sales are finalized quickly and accurately. Perform sales administrative duties, data entry, sales support, payment processing, and customer service.
Independent Insurance Agent
Symmetry Financial Group
05.2023 - 07.2023
- Connected with home owners and assisted them with putting protection in place for their family, home, and assets.
Assistant Sales Manager
Classic Harley-Davidson
07.2021 - 04.2023
- Directed sales operations of new and pre-owned vehicles, including hiring, guiding, and mentoring staff of 4 sales representatives; developed and implemented strategies; ensured acceptable levels of gross and net profit; and provided high levels of customer satisfaction.
Learn To Ride Program Director
Classic Harley-Davidson
11.2017 - 07.2021
- Built and maintained an up-to-date motorcycle training program for the community, guided students through the licensing process, provided a stellar experience for students before, during, and after the riding course. Recruited and maintained a large group of Rider Coaches to provide courses for our students.
Motorcycle Sales Associate
Classic Harley-Davidson
03.2011 - 11.2017
- Assisted customers through the Harley-Davidson purchase process and provided customer with an excellent purchase experience while exceeding monthly targets, increasing bottom-line profits, and delivering high-quality service.
Education
MBA - Business
Alvernia University
Reading, PA12.2018
Bachelor of Science - Business
Cedar Crest College
Allentown, PA08.2008
Skills
- Customer relationship management
- ERP systems integration
- Vehicle sales coordination
- Documentation accuracy
- Complaint resolution
- Administrative support
- Cross-functional collaboration
- Attention to detail
- Relationship development
- Superior organizational skills
- Client relationship management
- Exceptional customer service
- Project management
- Process optimization
- Quality assurance
- Sales, sales support, and sales management
Timeline
Inside Sales Representative / Customer Service
Judson A. Smith Company
07.2025 - Current
Used Vehicle Purchase Coordinator
Penske Truck Leasing
04.2025 - 07.2025
Vehicle Sales Coordinator
Penske Truck Leasing
07.2023 - 04.2025
Independent Insurance Agent
Symmetry Financial Group
05.2023 - 07.2023
Assistant Sales Manager
Classic Harley-Davidson
07.2021 - 04.2023
Learn To Ride Program Director
Classic Harley-Davidson
11.2017 - 07.2021
Motorcycle Sales Associate
Classic Harley-Davidson
03.2011 - 11.2017
Bachelor of Science - Business
Cedar Crest College
MBA - Business
Alvernia University