Isabel Stuhler
5324 Young Drive
Summary
Compassionate Care Navigator I professional with over 1.5 years of experience at Good Days, specializing in guiding clients through the enrollment process with empathy and expertise. A steadfast commitment to patient advocacy ensures that every client feels supported and informed. Dedicated to making a positive impact in every interaction, with a strong desire to contribute further by pursuing the Care Navigator II position and continuing professional growth within the organization.
Overview
2026
2026
years of professional experience
Work History
Care Navigator I
Good Days
2611 Internet Blvd Suite 105 Frisco, Texas 75034
08.2024 - Current
- Inbound and outbound interactions related to a client's enrollment, including calls, chats, emails, and paperwork
- Effective communication with clients, partners, and their advocates
- Resolve questions or concerns regarding a client's enrollment status
- Knowledge of general insurance billing methods and pharmacy operations
- Provide payment requests and review EOBs for payment requests
- Use internal tools to offer alternate resources and notification list sign-ups to clients and their advocates
- Ability to use applicable systems for maximum efficiences
Accounts Payable Representative
B&C Logistics Group LLC
Dallas, TX
2020 - 2024
- Responsible for formulating and sending weekly Freight Dispatching invoices to all Motor Carriers in the system.
- Utilizing basic and intermediate math skills to calculate the percentage rate for each available freight lane booked for Motor Carriers.
- Knowledge of how to read and obtain pertinent information from either Freight Rate Confirmations or Bills of Ladings.
- Maintained and operated QuickBooksIntuit to navigate, create, and send out invoices to customers.
- Provided basic clerical duties to help maintain high customer satisfaction and ensure smooth business operations.
- Maintained a highly organized workstation to ensure that all pertinent information and documents remained easily accessible as well as were stored accurately.
- Maintained accurate records of transactions.
- Received, processed, and verified invoices.
- Ensured timely and accurate payments from all customers.
Independent Contractor
Amazon Flex
Dallas, TX
2020 - 2024
- Punctual and Efficient Delivery Driver for over 4+ years with Amazon Flex
- Utilized my vehicle to deliver over 7,000 packages to Amazon Customers living in the DFW area.
- Highly motivated to provide excellent delivery services to residential homes, small businesses, and restaurants.
- Handled numerous time-sensitive tasks and efficiently delivered priority packages in required time frames.
- Provided great customer service skills with the use of effective communication and professionalism when in contact with Customers as well as Amazon Flex Staff.
- Maintained a reputable standing with Amazon Flex to continuously run loads and provide delivery services.
- Arrived at required destinations on schedule and ensured all packages were delivered appropriately to customers.
- Exhibited effective problem-solving skills on any work-related issues that may present themselves during delivery blocks.
Certified Nursing Assistant
Denton Rehabilitation & Nursing Center
Denton, TX
01.2017 - 01.2018
- Measured and recorded food and liquid intake and urinary and fecal output
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Exhibited a compassionate attitude toward all patients regardless of age or disability level
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Turned and repositioned bedridden patients in a timely and safe manner
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
- Prepared residents for meals and assisted with feeding during meal times
- Provided quality care to elderly patients in a long-term care facility setting
- Assisted with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Documented and logged pertinent information regarding the Activities of Daily Living for each patient
- Recorded vital signs, height, and weight
- Assisted with admission, transfer, or discharge duties
- Performed immediate and temporary interventions in emergencies
- Built rapport with patients and families, providing emotional support during difficult times.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers by using preventative protocols to ensure patient safety
- Development of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient’s needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure a comprehensive understanding of care plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson’s disease, and muscular dystrophy.
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX12.2022
Skills
- Dedicated work ethic
- Strong interpersonal communication abilities
- Proficient in task prioritization
- Maintaining patient confidentiality
- Proficient in Windows and software applications
- Secure information processing
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA)
- Strong focus on accuracy
- Strong level of patience, emotional intelligence, and empathy
- Adaptability to changing work environments and workloads
- Follow communication procedures, guidelines, and policies
- Ability to listen skillfully and collect pertinent information
- Build rapport and communicate with customers in a compassionate manner
- Ability to assess and formulate appropriate recommendations
- Client engagement
Timeline
Care Navigator I
Good Days
08.2024 - Current
Certified Nursing Assistant
Denton Rehabilitation & Nursing Center
01.2017 - 01.2018
Accounts Payable Representative
B&C Logistics Group LLC
2020 - 2024
Independent Contractor
Amazon Flex
2020 - 2024
Bachelor of Science - Biology
The University of Texas At San Antonio