ISABEL TORRES M.D.
West Coast College
1
Certification
2023
years of professional experience
Versatile, goal-oriented, and performance-driven professional, offering knowledge and background in healthcare management and operations. Knowledgeable of medical terminology, medical support, general management, and conflict resolution. Adept at handling and completing multiple tasks while thriving within fast-paced environments. Equipped with solid communication, decision-making, and problem-solving skills in coordinating with diverse individuals and groups. Bilingual in English and Spanish; with working knowledge of American Sign Language (ASL).
Work History
Massage Therapy Instructor
Massage Therapy Instructor
Externship
- Emergency, Internal Medicine, Intensive Care Unit, Surgical, Obstetrics/Gynecology, and Pediatrics
Program Director
- Led interdisciplinary teams to enhance patient care delivery and improve clinical outcomes.
- Developed strategic initiatives focused on operational efficiency and quality improvement in wound care services.
- Implemented evidence-based protocols, ensuring compliance with regulatory standards and best practices.
- Analyzed program performance metrics to identify areas for service enhancement and resource allocation.
- Management and the strategic growth of the Wound Care Program.
- Oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education.
- Maintenance of collaboration and consultation for client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and HCA hospital partner.
- Facilitated staff training sessions, promoting professional development and adherence to clinical guidelines.
- Collaborated with leadership to align departmental goals with organizational objectives, driving overall strategy.
- Managed budgetary responsibilities, optimizing resource utilization while maintaining high-quality service standards.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Implemented best practices in project management to optimize workflow efficiencies across the organization.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.
- Negotiated contracts with vendors to secure advantageous terms, resulting in significant cost savings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Practice Manager
2 YearsPatient Care Technician
3 YearsMedical Instructor
4 YearsMedical Doctor/Medical Director
5 YearsEducation
Master of Health Administration
Doctor of Medicine
General Education
Massage Therapist Program
Skills
Microsoft Office Applications: Word
Excel
Outlook
PowerPoint
Access
and OneNote
Google Drive Suite: Docs
Sheets
Slides
and Forms
EMR: Meditech and EPIC
Tableau
Affiliations
- Healthcare Information and Management Systems Society (HIMSS)
- American College of Healthcare Executives (ACHE)
- Institute of Industrial and Systems Engineers (IISE)
- Missouri University (MU) Healthcare
Certification
Lean Six Sigma Green Belt Certification
PROFESSIONAL TRAINING
Social Service Training, Centro de Salud Plan Libertador, Rosarito, México
SUMMARY OF RELEVANT EXPERIENCE
- Healthcare Operations
- Fulfilled a wide array of tasks including ordering and conducting diagnostic procedures, as well as tracking laboratory values and test results
- Prioritized the creation of treatment plans based on diagnosis and health condition of patients
- Carried out comprehensive health assessments
- Performed clinical procedures such as patient equipment placement and removal, simple non-sterile dressing changes, and finger stick glucose checks
- Acted as primary care physician ranging from pediatric to geriatric care.
- Administrative Duties
- Took charge of managing multiple tasks and delegation of workload
- Responsible for administering the day-to-day activities simultaneously for two business offices including:
- Patient and employee relations, staff interviewing/dismissal, staff training and cross-training, management of marketing and communications efforts, handled accounts receivable/payable, enforcing regulatory compliance.
- Patient Care and Relations
- Rendered direct care for patients in routine and emergent situations
- Provided services such as physical therapy modalities and rehabilitation, as well as massages to patients
- Demonstrated solid interpersonal skills in diagnosing and treating patients
- Staff Management and Collaboration
- Supervised and guided the Clinical Team with more than 200 members
- Maintained active communication with fellow staff, patients, and their family members
- Performed staff training and motivation and assisted the providers with any other tasks as assigned.
Timeline
Practice Manager
Genesis Dental
01.2021 - 01.2023Read More
Patient Care Technician
Missouri University Hospital
01.2018 - 01.2021Read More
Medical Instructor
Columbia Public Schools
01.2017 - 01.2021Read More
Medical Doctor/Medical Director
Centro de Atención Primaria
01.2011 - 01.2016Read More
Nova Institute of Health Technologies
Massage Therapist Program
Read More
Victorville Community College
General Education
Read More
Centro de Estudios Universitarios Xochicalco
Doctor of Medicine
Read More
Externship
ISSStecalI
Read More
Massage Therapy Instructor
Bryman College
Read More
Massage Therapy Instructor
West Coast College
Read More
Program Director
HCA-Lee's Summit Medical Center/Healogics
2023 - 2026Read More
University of Missouri
Master of Health Administration
Read More