Isabel Valdivia
DOWNEY,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
2
2
Languages
Work History
Real Estate Agent
Realty One Group
Downey, CA
09.2017 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Negotiated, facilitated and managed real estate transactions.
- Assisted clients in financial planning for purchase.
- Reviewed market research data and changed sales plans accordingly
- Maintained connections with clients to encourage repeat business and referrals
Orthodontic Assistant
Brodsky Orthodontics
Lakewood, CA
07.2000 - 09.2017
- Took Digital x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed tasks such as tightening braces, conducting preliminary examinations, archwire placements, removal and band placements, prep teeth for brackets, removal and placement of braces and bonded retainers.
- Digital teeth scanning with Itero software for invisalign and orthodontic appliances
- Set appointments and made follow-up calls.
- Taught patients strategies for boosting oral hygiene, controlling plaque and care during orthodontic treatment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Typed patient data into computer system using Dolphin Software while following privacy laws and maintaining high level of accuracy.
- Kept inventory of supplies and ordered when stock was low.
- Marketing and exceptional patient service to increase patient referrals
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
Education
Real Estate License - Realtor
Birkshire Hathaway Real Estate
Norwalk, CA01.2017
RDA - Registered Dental Assistant
Cerritos College
Norwalk, CA07.2000
Skills
- Self-motivated
- Efficient and Detail-Oriented
- Customer Service
- Multi-tasking
- Leadership
- Sales
- Problem solving
- Calm and Professional Under Pressure
Languages
Fluent Spanish/Bilingual
Timeline
Real Estate Agent
Realty One Group
09.2017 - Current
Orthodontic Assistant
Brodsky Orthodontics
07.2000 - 09.2017
Real Estate License - Realtor
Birkshire Hathaway Real Estate
RDA - Registered Dental Assistant
Cerritos College
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