Isabel Velasquez
Nordstrom
HAWTHORNE,CA
6
years of professional experience
Bilingual Human Services graduate with experience in behavioral health, community programs, and high-volume customer service. Skilled in client support, appointment coordination, confidential documentation, and clear communication in fast-paced, people-focused environments.
Work History
Sales Associate
6 Months- Provide personalized customer service in a high-volume environment, assisting with order pickups, returns, alterations, and general service needs.
- Coordinate customer orders and requests while maintaining accuracy, organization, and timely communication.
Academic Success Program Tutor
4 Months- Communicated with parents and guardians regarding student progress, reminders, and program participation.
- Supported Spanish-speaking families through clear, respectful communication and relationship-building.
Youth Program Intern
4 Months- Collaborated with team members to evaluate program effectiveness and participant feedback.
Behavioral Health Intern
2 Months- Coordinated medical appointment scheduling, transportation, referrals, and access to community resources for clients to enhance their care experience.
- Assisted with confidential client documentation, service plans, and follow-up tasks in a behavioral health setting.
- Communicated with clients, providers, and staff to coordinate services and support client needs.
Server
2 Years 6 Months- Delivered attentive customer service in fast-paced restaurant, managing multiple tables and addressing guest needs effectively.
- Built rapport with a diverse, primarily Spanish-speaking clientele and supported smooth daily operations.
Education
Bachelor of Science - Human Services
Associate of Arts - Psychology
Skills
Administrative Support
Customer Service
Resource coordination
Organization & Multitasking
Bilingual: English & Spanish
Communication & Active Listening
Confidential documentation
Timeline
Sales Associate
Nordstrom
02.2026 - CurrentRead More
Academic Success Program Tutor
CSUF Center for Healthy Neighborhoods
01.2026 - 05.2026Read More
Youth Program Intern
Boys & Girls Club of Carson
08.2025 - 12.2025Read More
Behavioral Health Intern
Encompass Housing
03.2025 - 05.2025Read More
Server
El Cielo Restaurant
02.2021 - 08.2023Read More
California State University, Fullerton
Bachelor of Science from Human Services
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El Camino College
Associate of Arts from Psychology
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