Danhua Chen

Sales Support:

• Assist the sales team in providing outstanding customer service for both English and Chinese Speaking customers
• Help customers find the perfect piano to meet their needs and preferences
• Demonstrate pianos and provide information on features, benefits, and pricing
• Participate in sales events and promotions
• Participating in video and social media efforts

Customer Interaction:

• Greet and engage with customers, building rapport and understanding their musical needs
• Answer customer inquiries via phone, email, and in person
• Networking with music teachers in the Bellevue/Seattle area
• Interacting with teachers and music lovers during concerts and teacher recitals
• Provide product demonstrations and facilitate test plays for customers

Administrative Tasks:

• Maintain accurate and up-to-date customer records
• Handle sales transactions and process payments
• Assist in inventory management and stock replenishment
• Organize and maintain the showroom, ensuring it is clean and visually appealing

Marketing Roles:

• Update inventory for website, Craigslist, eBay and Facebook Marketplace
• Maintain marketing through Chinese Social Media platforms
• Creates and implements other successful marketing strategies targeting the local Chinese community

Team Collaboration:

• Work closely with the sales and administrative teams to ensure smooth operations
• Participate in team meetings and contribute ideas for improving sales and customer service
• Support marketing efforts by providing insights and feedback on customer preferences and trends

• Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
• Bolstered user satisfaction rates with efficient book retrieval from stacks area and timely reshelving of returned items.
• Increased productivity during peak hours at circulation desk by multitasking effectively between checking out items, answering phone calls, and responding to patron inquiries.

• Promoted a positive campus environment by organizing and facilitating various student life events and workshops.
• Developed strong rapport with students and staff members
• Evaluated student progress through assessments and provided constructive feedback to promote continuous improvement.
• Provided one-on-one counseling to address students'' personal, academic, and social challenges, promoting overall wellbeing.

• Taught individual studio voice lessons
• Attended performances of studio students and the department
• Attended and participate in admissions auditions and end-of-year jury
• Compiled with curriculum and pedagogical standards set by Department Chair
• Participated in faculty trainings, departmental meetings
• Performed other related tasks as assigned by the department chair, dean

• Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
• Created engaging lesson plans and provided well-organized classroom structure to help students succeed in music curriculum.