Alexis Cole
San Francisco,CA
Summary
Highly motivated Sales Associate with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Tory Burch
San Francisco, CA
06.2023 - Current
- Delivered tailored customer experiences by assessing client needs, and providing product recommendations.
- Consistently exceeded monthly sales targets through proactive client engagement, and cross-selling strategies.
- Maintained a visually appealing showroom by ensuring that merchandise was well-stocked and creatively displayed.
- Collaborated with team members to streamline daily operations, enhance customer satisfaction, and improve efficiency.
- Helped customers find specific products, answered questions, and offered product advice.
- Placed special orders or called other stores to find desired items.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Zara
San Francisco, CA
06.2022 - 08.2022
- Provided high-level customer service in a fast-paced retail environment, ensuring client satisfaction and loyalty.
- Supported merchandising efforts by replenishing stock, and maintaining a clean, organized showroom.
- Kept up to date with fashion trends to assist customers effectively and provide relevant recommendations.
Cashier
Burger IM
Fairfield, CA
01.2019 - 01.2020
- Processed transactions efficiently while providing excellent customer service, leading to a 95% satisfaction rating.
- Contributed to a clean, welcoming environment to enhance the customer experience.
- Answered customer inquiries with detailed knowledge of product offerings and store policies.
Education
Bachelor of Arts - Cinema
San Francisco State University
San Francisco, CA01-2025
High School Diploma -
Fairfield High School
Fairfield, CA06.2020
Skills
- Customer Needs Assessment
- Sales goal achievement
- Product knowledge and upselling
- Merchandising and Visual Presentation
- Relationship building
- Order processing and POS operation
- Industry Trend Analysis
- Strong communication (written and verbal)
- Team Collaboration and Leadership
- Contact follow-up
- Meeting deadlines
- Strong organization
Accomplishments
- Boosted sales revenue by consistently exceeding monthly targets by 15-20% as a Sales Associate at Tory Burch.
- Built lasting client relationships, resulting in repeat business and positive feedback.
- Successfully handled multiple tasks, including assisting during high-traffic sales periods and maintaining showroom standards.
Timeline
Sales Associate
Tory Burch
06.2023 - Current
Sales Associate
Zara
06.2022 - 08.2022
Cashier
Burger IM
01.2019 - 01.2020
Bachelor of Arts - Cinema
San Francisco State University
High School Diploma -
Fairfield High School