Kawan Ellerbe James Jr
Ellenwood,Georgia
Summary
Developed strong analytical and interpersonal skills in clinical setting, emphasizing understanding and empathy in patient interactions. Demonstrated ability to conduct psychological assessments and provide support in therapeutic environment. Seeking to transition into new field, bringing focus on communication and problem-solving to achieve impactful results.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hibbett Sports
04.2024 - Current
- Engaged customers with active listening and tailored recommendations, strengthening interpersonal communication and rapport-building skills.
- Observed customer behavior and needs to provide personalized solutions, fostering problem-solving and critical thinking abilities.
- Collaborated with team members to achieve sales goals, demonstrating teamwork, adaptability, and goal-oriented focus.
- Delivered a positive customer experience by resolving concerns with empathy, patience, and professionalism.
Merchandiser
PepsiCo
05.2023 - Current
- Merchandise, stock, and organize PepsiCo products to maximize product visibility, availability, and sales performance across assigned retail accounts.
- Build and maintain positive relationships with store managers and retail staff to ensure timely product replenishment and effective in-store execution.
- Monitor inventory levels, rotate products, and ensure compliance with company merchandising standards and freshness guidelines.
- Operate hand trucks and pallet jacks to safely transport, stock, and display products while maintaining a clean and organized work environment.
- Analyze inventory needs and respond efficiently to changing customer demand in a fast-paced environment.
- Accurately complete daily route assignments, inventory documentation, and merchandising reports while meeting productivity and service expectations.
- Demonstrate strong time management, problem-solving, and communication skills while independently managing multiple retail locations.
Office Representative
Student Veterans Affairs Office
01.2024 - 05.2024
- Welcomed and assisted visitors, managed multi-line phone systems, and efficiently routed inquiries to appropriate personnel, ensuring a professional first point of contact.
- Coordinated incoming and outgoing correspondence—including mail, email, and internal communications—maintaining accuracy, confidentiality, and timely distribution.
- Partnered with cross-functional team members to streamline office operations, enhance workflow efficiency, and deliver exceptional customer service.
Sales Associate
Bookstore
09.2022 - 05.2023
- Delivered personalized customer support by identifying needs, providing tailored recommendations, and answering product inquiries, strengthening interpersonal and active listening skills.
- Partnered with team members to achieve and exceed sales goals, demonstrating collaboration, goal-orientation, and adaptability in a dynamic environment.
- Accurately processed cash and card transactions while maintaining attention to detail and ensuring a seamless customer experience.
Education
Bachelor of Arts - Psychology
Voorhees University
Denmark, SC05-2026
Skills
- Strong interpersonal and communication skills; experienced in active listening, conflict resolution, and rapport-building
- Client-focused mindset with a demonstrated ability to provide empathetic, supportive, and solutions-oriented service
- Proficient in accurate data entry, record-keeping, and confidential handling of sensitive information
- Adaptable in fast-paced environments; skilled at managing multiple priorities while maintaining professional composure
- Collaborative team contributor with leadership potential and a positive, motivating presence
- Keen attention to detail with the ability to observe patterns, analyze behavior, and apply critical thinking
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Customer service
- Strong organization
- Document management
- Meeting scheduling
- Calendar management
- Organization
- Empathy development
- Talk therapy
- Self-reflection
Timeline
Sales Associate
Hibbett Sports
04.2024 - Current
Office Representative
Student Veterans Affairs Office
01.2024 - 05.2024
Merchandiser
PepsiCo
05.2023 - Current
Sales Associate
Bookstore
09.2022 - 05.2023
Bachelor of Arts - Psychology
Voorhees University
Leadership and Awards
Male Scholar Athlete of the Year (2023–2024): Recognized for balancing academic excellence with athletic performance, demonstrating discipline, resilience, and time management.,
Kappa Alpha Psi Fraternity, Inc.: Active member committed to community service, mentorship, and leadership development.,
Vice President, Student Veterans Association: Provided organizational leadership, advocacy, and peer support to enhance student veteran success.,
Keeper of Records, Epsilon Omega Chapter of Kappa Alpha Psi: Maintained accurate documentation and facilitated communication, ensuring organizational transparency and accountability.,
Dean’s List (2022–2026): Consistently achieved high academic performance across consecutive years.,
Member, W. Franklin Evans Honors College: Selected for demonstrated intellectual curiosity, critical thinking, and academic achievement.,
Team Captain, Voorhees University Baseball: Guided teammates, fostered collaboration, and modeled leadership under pressure.,
NPHC GPA Award Recipient: Honored for maintaining the highest GPA among National Pan-Hellenic Council members.,
Secretary, NPHC Council: Coordinated meeting records and communication to support council-wide initiatives.,
Voorhees University Presidential Scholar: Awarded for outstanding academic achievement and leadership potential.
Internships
- IT Intern | Voorhees University January 2024 – Present
- Provided technical support to students, faculty, and staff, troubleshooting hardware, software, and network issues.
- Assisted with system maintenance, updates, and data management to ensure efficient IT operations.
- Collaborated with the IT team on technology integration projects, improving campus-wide digital accessibility.
- Radical Hope Intern January 2025 – Present
- Served as a bridge between student-athletes and program leadership, advocating for mental health awareness and holistic well-being.
- Coordinated workshops and initiatives focused on resilience, stress management, and community building.
- Partnered with campus organizations to promote inclusive health and wellness resources for diverse student populations.