Isabela Cervantes
Lafayette,Co
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Host
The Simple Greek
01.2019 - 09.2019
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Cashier
Wendy's
11.2019 - 06.2020
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Provided beverage cups and condiments to increase customer convenience
- Operated and sanitized kitchen and food preparation equipment.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
Cashier
Walmart
05.2020 - 04.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Lowes
05.2024 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Centaurus High School
Lafayette, CO05.2022
current - Healthcare
Front Range Community College
Westminster, CO05.2026
Certificate - Phlebotomy
Front Range Community College
Westminster, CO08.2024
Skills
- Patience and Empathy
- Customer Service
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Organizational abilities
- Staff Training
- Professionalism
- Active Listening
- Reliable and Responsible
- Adaptable and Flexible
- Analytical Thinking
Awards
- Middle school honor award
- I Have a dream foundation Award
- Cheerleading Varsity Award
- Concurrent Enrollment Student award
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Lowes
05.2024 - 06.2024
Cashier
Walmart
05.2020 - 04.2024
Cashier
Wendy's
11.2019 - 06.2020
Host
The Simple Greek
01.2019 - 09.2019
High School Diploma -
Centaurus High School
current - Healthcare
Front Range Community College
Certificate - Phlebotomy
Front Range Community College
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