Isabela Garza
Prattville,AL
Summary
Manager with a proven track record at La Zona Rosa Restaurant, where I enhanced customer satisfaction and resolved staff conflicts efficiently. Expert in Business Administration and adept at fostering teamwork, I excel in leading teams to exceed business goals through innovative problem-solving and effective communication.
Overview
16
16
years of professional experience
Work History
Assistant
Dental Clinic Garza
Puebla, Mex.
07.2008 - 05.2010
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Junior Dentist
Dental Clinic Garza
Puebla, Mex.
06.2010 - 10.2018
- Completed consultations with patients for treatment plan.
- Streamlined appointment scheduling process, resulting in reduced wait times and increased patient satisfaction.
- Collaborated with Dental Clinic Garza professional to plan dental treatments.
- Conducted comprehensive oral examinations to accurately diagnose dental issues and develop appropriate treatment plans.
- Efficiently managed multiple priorities under high-pressure situations while maintaining excellent standard of care for each individual patient.
- Participated in continuing education courses to stay current on industry advancements and best practices for patient care.
- Supported senior dentists in their research projects, contributing valuable insights and assisting with data analysis.
- Performed restorative treatments including fillings, crowns, and bridges to maintain patients'' oral health.
- Worked closely with insurance providers to ensure smooth processing of claims and minimize out-of-pocket expenses for patients.
- Contributed to practice growth by participating in community outreach events, promoting awareness of oral health services offered at the clinic.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Created individualized treatment plans to maintain or restore oral health of patients.
Lead Dentist
Dental Clinic Isa Garza
Puebla, Mex.
11.2018 - 07.2023
- Adhered to strict safety protocols for infection control during all clinical procedures.
- Performed complex procedures such as root canals, extractions, and surgical interventions with precision and skill.
- Collaborated with other healthcare professionals, ensuring seamless integration of dental care into overall patient health management.
- Developed staff training programs to enhance performance and maintain high standards of dental care.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Increased new patient acquisition through targeted marketing campaigns and community outreach initiatives.
- Ensured compliance with state regulations regarding continuing education requirements for all licensed staff members.
- Oversaw clinic financials, including budgeting, billing, and insurance claims processing, ensuring profitability without compromising quality of care.
- Maintained detailed records of patient histories and treatment plans, facilitating continuity of care between visits.
- Led a team of dental professionals to provide comprehensive oral healthcare services.
- Conducted preventative dental care for patients, reducing the need for future treatments.
- Established strong relationships with patients built on trust and clear communication about their oral health needs.
- Managed inventory and supplies, maintaining optimal levels for efficient clinic operations.
- Assessed the need for referrals or additional consultations from specialists when necessary.
- Defined and enforced dental office policies and procedures.
Manager
La Zona Rosa Restaurant
Montgomery, AL
11.2023 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Doctor Of Dental Medicine -
Benemérita Universidad Autónoma De Puebla
Puebla, México Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Business Administration
- Marketing
- Business Planning
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Goal Setting
- Interpersonal Relations
- Adaptability
- Idea Development and Brainstorming
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
La Zona Rosa Restaurant
11.2023 - 06.2024
Lead Dentist
Dental Clinic Isa Garza
11.2018 - 07.2023
Junior Dentist
Dental Clinic Garza
06.2010 - 10.2018
Assistant
Dental Clinic Garza
07.2008 - 05.2010
Doctor Of Dental Medicine -
Benemérita Universidad Autónoma De Puebla